WHAT MAKES US DIFFERENT?
Stress-free IT Support
Arrange one-on-one calls with our IT engineers at your convenience, ensuring your IT issues are promptly addressed. For quick assistance with IT inquiries and requests, access our instant IT Support through our ticket feature.
Local and friendly team
Celebrate the advantage of having a local and approachable team by your side. Our friendly, experts are here to provide you with personalised support and a warm welcome whenever you need assistance.
Rapid-fire IT Support
Our team is dedicated to providing you with immediate assistance and quick solutions, ensuring your IT needs are met without delay.
We place your needs and satisfaction above all else, ensuring that every interaction and service is designed with your best interests in mind.
OUR SERVICES IN SKELMERSDALE
IT Support Skelmersdale
REQUEST IT ASSISTANCE ON YOUR TERMS, AT YOUR CONVENIENCE.
We offer you and your team the flexibility to schedule IT issue resolutions at your convenience, minimising disruptions to your workforce.
Choose a time that works best for you, and our IT experts will reach out instantly.
Our instant IT Support via telephone streamlines the process for queries or requests.
Saving you valuable time, 80% of inbound call requests are resolved instantly.
BENEFITS OF OUR IT SUPPORT SERVICES
We’re here to assist you, no matter the size of your tech-related issues. Our dedicated technicians operate around the clock to provide solutions tailored to your needs.
Local and friendly team
Partnering with us, you’ll encounter a local team of experts who are dedicated and always ready to assist with a welcoming smile.
99% client satisfaction
Our track record of achieving 99% client satisfaction reflects our exceptional service, ensuring that our client’s needs are not just met but exceeded.
75% of technical issues, will be resolved while you’re on the line. Your problems receive an instant response from us.
WHY DO YOU NEED AN IT SUPPORT COMPANY?
Reliable IT support is crucial for the smooth operation of your business, and that’s where our IT Support comes in. IT issues, whether related to network connectivity, cyber security, or data loss, can bring your business to a standstill.
We understand the urgency of resolving these challenges promptly.
While many IT problems can be resolved remotely, some require an expert IT consultant to work on-site for a swift resolution. Waiting for hours is not an option when time and money are at stake.
Skelmersdale, strategic location with well-developed transport links makes it an ideal hub for our IT support staff.
WE'RE PROUD TO DELIVER FIRST-CLASS IT SERVICES AND SUPPORT TO BUSINESSES IN SKELMERSDALE AND BURSCOUGH
We offer three different types of all-inclusive IT Support plans that embrace a simple ‘per managed device’ pricing model to keep costs controlled. Fast effective Onsite Technical Support and business-critical one-hour Onsite Support is provided by our Local Microsoft and/or Apple Certified Field Support Technicians.
We use our expertise to recommend technology that is only aligned with your people and business goals, automating processes & increasing your operations and efficiency across your Skelmersdale-based business.
Our Business Technology Advisors will create a bespoke IT Strategy Roadmap to cover 12-36 months. Your technology roadmap will enable your business growth, solve your business challenges and drive your financial goals.
Completing your quarterly strategic business review meeting with your dedicated Business Technology Advisor is essential for keeping your IT Strategy Roadmap aligned with achieving your business goals.
Michele CampbellJon Richard
Above and beyond to get the job done. Smooth onboarding and extremely quick to acknowledge and respond to tickets. Great friendly team with a wealth of knowledge and experience
Paul AndrewsLA Productions
The service from Focus Tech is (Excuse the cliché) simply the best. We are a company that relies on our systems being connected and functioning 24/7. When we do have issues, the response time from Focus is always super quick and they set about helping us remotely and with the minimum of fuss and effort. Nothing is too much trouble and they're friendly and fun to deal with. Couldn't recommend them highly enough!!
Paula CareyCarbon 8
The team at Focus Technology Solutions are extremely responsive and get our small scale IT issues solved very quickly. They have also been brilliant at helping us at Carbon8 Systems with our Security and IT long term strategies.
Most frequent questions and answers
We take pride in our swift and efficient live ticket response system. When you reach out with an issue, our dedicated team ensures that 85% of the time, we resolve it promptly during the call, providing you with immediate solutions and peace of mind.
Can I expect a comprehensive 12-month IT strategy roadmap along with quarterly strategic meetings as part of your IT support services?
Absolutely. Our tailored IT support services include a comprehensive 12-month IT strategy roadmap, ensuring a clear and proactive approach to meeting your business goals.
Additionally, we conduct quarterly strategic meetings to assess progress, address emerging needs, and refine the roadmap, ensuring alignment with your evolving business objectives.
Not at all. Transitioning to our IT support services is a seamless process, and our team is dedicated to ensuring a smooth onboarding experience for your business.
We understand the concerns associated with switching IT providers, and we have a proven track record of successful transitions.
Our expert team will work closely with you to understand your specific needs, devise a tailored migration plan, and provide ongoing support to make the transition as effortless and worry-free as possible
Certainly. When you opt for our IT support services, you’ll be assigned a dedicated point of contact. This ensures personalised and efficient communication, allowing you to build a strong working relationship with someone who understands your specific needs.
Your designated point of contact will be readily available to address any queries, provide updates, and ensure a seamless experience, cultivating a collaborative and responsive partnership.
Our highly skilled team of engineers is locally based in Wigan and the surrounding areas. This strategic placement allows us to provide prompt and efficient IT support services tailored to the specific needs of businesses in this region.
By having our engineers situated nearby, we ensure quick response times and hands-on assistance whenever you need it, reinforcing our commitment to delivering reliable and timely IT solutions for our local customers.
In the event of an emergency, our dedicated team is prepared to act swiftly and decisively. We have a robust emergency response protocol in place, ensuring that urgent issues are addressed promptly.
You can rely on our expert IT support to mitigate the impact of emergencies, minimise downtime, and restore normal operations as quickly as possible. Additionally, our clients have access to 24/7 support, providing peace of mind that help is just a call away whenever it’s needed most
how will you help me manage if I find myself caught between my IT provider and third-party service providers?