About Focus Technology Solutions, our story.
Only a select few understand how business is enabled by technology
What makes us Focus Technology?
At FTS we thrive To ensure your business goals are achieved through your technology services.
We are a team of professionals that are passionate about best in class customer service and technical environments, but love to match these with your unique business needs.
The Technology Service Specialists
Why use Focus Technology Solutions?
- We are trusted by a large range of clients, all at varying sizes with different budgets, missions and starting levels
- We develop great working relationships with our clients through continued proactive work on their IT and Telecoms requirements
- We offer all our clients have a dedicated strategic account manager
- We are specialists in supporting and evolving networks, hardware and software, from technical support to high level consultancy, project management and IT strategy, FTS are able to support your firm
- We take extreme pride in our approach to customer service as well as our comprehensive approach to design, implementation, support and the testing of new technologies.
- We provide transparent reporting and project management through our online portal
- The FTS team is made up of highly skilled technology experts and you’ll always get jargon-free, expert advice
Turning complex technology into English
Focus Technology Solutions is an award-winning, IT Managed Service partner based in wigan, Lancashire supporting businesses across the UK and Ireland.
Our founder Darren Strong has over 20+years experience in the IT and Telecoms industry. He runs FTS with the aim of providing the highest possible level of IT Support, Consultancy, Strategy and believes an IT partner should be just that, a business partner to clients providing a strategic direction in terms of IT support and business growth.
FTS boasts an outstanding client base, unrivalled customer retention and we strongly believe in the complete transparency of our services.
We understand that ‘trust’ is a key component and work tirelessly to provide a level of service that allows our clients to trust us with the management and evolution of their network. FTS have built a client base of which they are fiercely proud and will continue to go the extra mile to maintain the highest possible levels of service.
Darren believes in offering his clients a first-class, jargon-free, forward-thinking service.
It isn’t just technical for technical sake, it is tried and tested approaches that have helped our clients grow their businesses with less pain.
Bespoke to You
We provide bespoke best in class managed IT services and telecoms solutions, support services, managed backup, disaster recovery and consultancy to SME businesses around the UK.
Your feedback is gold to us
Keeping our customers happy is the key to helping them succeed through technology. Our customers regularly comment on the speed of our response, the patience of our staff, the fact we communicate and keep you in the loop.
That’s why our goal is to provide an experience that is tailored to your company’s needs. No matter the budget, we pride ourselves on providing professional customer service and give a 90 day money-back guarantee.
Best in class
At FTS our team continually challenge themselves to improve and develop. To help us do this we are members of a facilitated global IT peer group. We meet quarterly to share knowledge, experience and best practice. This creates accountability within the leadership team for continuous improvement, centred around four plans –
Four times a year our performance is measured across a range of metrics and benchmarked against hundreds of other IT businesses, ensuring we stay focused on progress in a fast moving industry.
Through this peer group, our leader and owner Darren Strong facilitates four groups within EMEA, which gives himself and our teams greater extensive exposure to over 60 other business like ourselves. This means we are always in the know and well connected with everything required to enable our client’s practices.
We can prove our performance is best in class.
Our Company Values.
The following Company values are integral to the way we work as individuals, as part of a team and with our Customers. These values guide our business, our product development and our brand as our company continues to evolve and grow.
Our Company values are also used during the staff interview process. They help us to identify the right candidates that will be a good fit for our culture and our Customers service expectations.
- Be Customer focused – Always look to go above and beyond to deliver a superior Customer Service experience
- Be knowledgeable – Make sure you learn something new every day and encourage others to do the same
- Be a team player – Always look to make a positive contribution to your amazing working environment
- Be considerate of others – Always treat your colleagues and clients how you would like to be treated
- Be important – Never go through the motions and always be determined to make a difference
How we work
We are passionate about getting to know your business, people and how this is aligned to your business and legacy plans. As these are directly linked to the technology and support your require through this journey to ensure your success.
We look for long-term partnerships and work with you along your journey to enable your people to be successful.
Your journey starts with focus during our initial discovery assessment
Our best practices are aligned to our vendor partnerships and ITIL® service management to evolve what we do and how we do it as the fast pass of technology develops.
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