About Focus Technology Solutions, our story.

IT Support to Help Grow your Business

What makes us Focus Technology?

At FTS we thrive To ensure your business goals are realised through your technology services.

We are a team of professionals that are passionate about best in class customer service and technical environments, but love to match these with your unique business needs.

The Technology Service Specialists

Why use Focus Technology Solutions?

Turning the complex Technology into English

Focus Technology Solutions is an award-winning, IT Managed Service partner based in wigan, Lancashire supporting businesses across the UK and Ireland.

Our founder Darren Strong has over 20 years experience in the IT and Telecoms industry. He runs FTS with the aim of providing the highest possible level of IT Support, Consultancy, Strategy and believes an IT partner should be just that, a business partner to clients providing a strategic direction in terms of IT support and business growth.

FTS boasts an outstanding client base, unrivalled customer retention and we strongly believe in the complete transparency of our services.

We understand that ‘trust’ is a key component and work tirelessly to provide a level of service that allows our clients to trust us with the management and evolution of their network. FTS have built a client base of which they are fiercely proud and will continue to go the extra mile to maintain the highest possible levels of service.

Darren believes in offering his clients a first-class, jargon-free, forward-thinking service.

It isn’t just technical for technical sake, it is tried and tested approaches that have helped our clients grow their businesses with less pain.

Our Core

Bespoke to You

We provide bespoke best in class managed IT services and telecoms solutions, support services, managed backup, disaster recovery and consultancy to SME businesses around the UK.

Your feedback is gold to us

Keeping our customers happy is the key to helping them succeed through technology. Our customers regularly comment on the speed of our response, the patience of our staff, the fact we communicate and keep you in the loop.

Satisfaction Guaranteed

That's why our goal is to provide an experience that is tailored to your company's needs. No matter the budget, we pride ourselves on providing professional customer service and give a 90 day money-back guarantee.

Best in class

At FTS our team continually challenge themselves to improve and develop. To help us do this we are members of a facilitated global IT peer group. We meet quarterly to share knowledge, experience and best practice. This creates accountability within the leadership team for continuous improvement, centred around four plans -

1. Business

2. Leadership

3. Legacy

4. Life.

Four times a year our performance is measured across a range of metrics and benchmarked against hundreds of other IT businesses, ensuring we stay focused on progress in a fast moving industry.

Through this peer group, our leader and owner Darren Strong facilitates four groups within EMEA, which gives himself and our teams greater extensive exposure to over 60 other business like ourselves. This means we are always in the know and well connected with everything required to enable our client's practices.

We can prove our performance is best in class.

Our Company Values.

The following Company values are integral to the way we work as individuals, as part of a team and with our Customers. These values guide our business, our product development and our brand as our company continues to evolve and grow.

Our Company values are also used during the staff interview process. They help us to identify the right candidates that will be a good fit for our culture and our Customers service expectations.

How we work

We are passionate about getting to know your business, people and how this is aligned to your business and legacy plans. As these are directly linked to the technology and support your require through this journey to ensure your success.

We look for long-term partnerships and work with you along your journey to enable your people to be successful.

Your journey starts with focus during our initial discovery assessment

Our best practices are aligned to our vendor partnerships and ITIL® service management to evolve what we do and how we do it as the fast pass of technology develops.

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