Managed IT Support

Proactive IT & dependable, strategic support services for business

Focus Technology Solutions provide the highest level of IT support, from general user advise through to highly specialised technical assistance.

Our fixed-cost service plans bundle enterprise-level IT support and solutions into a single manageable package. 

Access expert IT support
whenever & wherever you need it

Fast, effective IT Support…

We offer a number of all-inclusive IT Support plans that all embrace a simple ‘per managed device’ pricing model to keep costs controlled. 

Support plans are serviced by our Wigan-based service desk team providing telephone and remote Technical Support to all clients during business hours, Monday to Friday.

Fast effective Onsite Technical Support and business-critical one-hour Onsite Support is provided by our Local Microsoft and/or Apple Certified Field Support Technicians.

24/7/365 IT Assistance available to match individual business needs.

all-inclusive IT Support plans for businesses of all sizes

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed. we’ll become your expert team and strategic it partner, providing a bespoke service tailored to your needs. we’ll manage your complete IT estate and support your users, both remotely and onsite, so you just focus on your commercial goals.​

CO-MANAGED IT SUPPORT

If your internal IT team is feeling a little stretched, or you’re an it manager in need of more support, we can help. our co-managed IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.​

24/7 Support

If your business interacts with customers and suppliers across the globe, runs shifts, or has employees working from home, or just working long hours, you’ll know that 9 to 5 IT support isn’t much use to you. Something always goes wrong with your network, workstations or printers at the most inconvenient times.

At FTS, we can be there 24 hours a day, 7 day a week, 365 days a year. We will resolve your issues, run updates at your quietest times and monitor your systems so our technical team is always there when you need us. Our flexible support packages are tailored to your business needs with SLAs set at an appropriate level so you keep costs down.

Included when you choose FTS as your managed it support partner...

Guaranteed 10-minute
responSe time

Proactive IT, Security & Compliance Management

Alignment business
strategy and vision

ONE SIZE DOESN'T FIT ALL

The level of support your firm receives will depend on your current infrastructure landscape and the skillset of your in-house IT team. The best way to gain a full understanding of your requirements is for the FTS team to carry out an expert assessment of your firm’s needs; this starts with a discovery call.

Proud to be partnered with industry leaders

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Switching to Focus Technology is simple and stress-free

1

Discovery

During your discovery call we’ll work with you to understand your business and technology goals

2

On-Site Audit

Using non-invasive auditing technology and sessions with your people we get to know your systems

3

Analysis

Benchmarking against Best in Class practices Focus Technology create your bespoke technology strategy

FOCUS TECH INSIDER
Latest Insights

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We understand that saving passwords to the browser is easy. It allows you to save passwords that you would otherwise forget, and it’s convenient because it automatically saves the passwords and fills them in for you. While this is convenient and makes life easier, it is not secure. Never use your browser’s password manager Microsoft […]

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Case Study: H Greaves & Son

Focus Technology Solutions have been H Greaves & Sons’ trusted IT service provider for nearly two years now and they haven’t looked back – (their words). Read our case study on why it’s a match made in heaven…

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June Focus Tech Insider

Here it is: The June edition of Focus Tech Insider. Did you know two thirds of people working remotely are using faulty devices. And you won’t believe the main reason why… all is revealed in this month’s cover story. Also inside this month: · The vermin malware you really don’t want on your computers · […]

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What our clients say

Ready to switch to an IT Service Provider who puts your business needs first?