Managed IT Support
Proactive IT & dependable, strategic support services for business
Focus Technology Solutions provide the highest level of managed IT support, from general user advise through to highly specialised technical assistance.
Our fixed-cost service plans bundle enterprise-level IT support and solutions into a single manageable package.
Access expert IT support
whenever & wherever you need it
Fast, effective Managed IT Support…
We offer a number of all-inclusive IT Support plans that all embrace a simple ‘per managed device’ pricing model to keep costs controlled.
Support plans are serviced by our Wigan-based service desk team providing telephone and remote Technical Support to all clients during business hours, Monday to Friday.
Fast effective Onsite Technical Support and business-critical one-hour Onsite Support is provided by our Local Microsoft and/or Apple Certified Field Support Technicians.
24/7/365 IT Assistance available to match individual business needs.
all-inclusive IT Support plans for businesses of all sizes
Managed IT Support
A managed IT support plan is essential for any business that wants to succeed. we’ll become your expert team and strategic it partner, providing a bespoke service tailored to your needs. we’ll manage your complete IT estate and support your users, both remotely and onsite, so you just focus on your commercial goals.
CO-MANAGED IT SUPPORT
If your internal IT team is feeling a little stretched, or you’re an it manager in need of more support, we can help. our co-managed IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.
24/7 Support
If your business interacts with customers and suppliers across the globe, runs shifts, or has employees working from home, or just working long hours, you’ll know that 9 to 5 IT support isn’t much use to you. Something always goes wrong with your network, workstations or printers at the most inconvenient times.
At FTS, we can be there 24 hours a day, 7 day a week, 365 days a year. We will resolve your issues, run updates at your quietest times and monitor your systems so our technical team is always there when you need us. Our flexible support packages are tailored to your business needs with SLAs set at an appropriate level so you keep costs down.
Included when you choose FTS as your managed it support partner...
Guaranteed 10-minute
responSe time
- You will always speak instantly to highly qualified engineers.
- Support access 24/7, 365 days a year – when you need help.
- Unlimited Telephone and Remote Support.
- Onsite Business critical support within the hour.
Proactive IT, Security & Compliance Management
- 24/7/365 Pro-active Network Monitoring so you can sleep at night.
- We ensure maximum uptime for your people to be productive and impact your business.
- Proactive device updates and security patch management.
- We install all updates and security patches in the background so you don’t have to
Alignment business
strategy and vision
- We become your technical manager providing dedicated quarterly strategic reviews and vision align to your IT technology goal
- We develop a personal 3-year technology roadmap, aligned to your business plans and targets.
- We recommend technology that is only aligned to your people and business goals, automating processes & increasing your operations and efficiency across your business.
ONE SIZE DOESN'T FIT ALL
The level of support your firm receives will depend on your current infrastructure landscape and the skillset of your in-house IT team. The best way to gain a full understanding of your requirements is for the FTS team to carry out an expert assessment of your firm’s needs; this starts with a discovery call.
