Managed IT Support

Proactive IT & dependable, strategic support services for business

Focus Technology Solutions provide the highest level of managed IT support, from general user advise through to highly specialised technical assistance.

Our fixed-cost service plans bundle enterprise-level IT support and solutions into a single manageable package. 

Access expert IT support
whenever & wherever you need it

Fast, effective Managed IT Support…

We offer a number of all-inclusive IT Support plans that all embrace a simple ‘per managed device’ pricing model to keep costs controlled. 

Support plans are serviced by our Wigan-based service desk team providing telephone and remote Technical Support to all clients during business hours, Monday to Friday.

Fast effective Onsite Technical Support and business-critical one-hour Onsite Support is provided by our Local Microsoft and/or Apple Certified Field Support Technicians.

24/7/365 IT Assistance available to match individual business needs.

all-inclusive IT Support plans for businesses of all sizes

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed. we’ll become your expert team and strategic it partner, providing a bespoke service tailored to your needs. we’ll manage your complete IT estate and support your users, both remotely and onsite, so you just focus on your commercial goals.​


If your internal IT team is feeling a little stretched, or you’re an it manager in need of more support, we can help. our co-managed IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.​

24/7 Support

If your business interacts with customers and suppliers across the globe, runs shifts, or has employees working from home, or just working long hours, you’ll know that 9 to 5 IT support isn’t much use to you. Something always goes wrong with your network, workstations or printers at the most inconvenient times.

At FTS, we can be there 24 hours a day, 7 day a week, 365 days a year. We will resolve your issues, run updates at your quietest times and monitor your systems so our technical team is always there when you need us. Our flexible support packages are tailored to your business needs with SLAs set at an appropriate level so you keep costs down.

Included when you choose FTS as your managed it support partner...

Guaranteed 10-minute
responSe time

Proactive IT, Security & Compliance Management

Alignment business
strategy and vision


The level of support your firm receives will depend on your current infrastructure landscape and the skillset of your in-house IT team. The best way to gain a full understanding of your requirements is for the FTS team to carry out an expert assessment of your firm’s needs; this starts with a discovery call.

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What our clients say

Ready to switch to an IT Service Provider who puts your business needs first?

Phillip Duffy

Technical Apprentice

I bring a unique blend of humour and a strong willingness to dive into tasks with enthusiasm. My personality shines through in everything I do, adding a vibrant dynamic to the team.

Outside of work, I have a passion for painting miniatures, playing board games, and indulging in video games. These activities not only fuel my creativity but also keep me engaged and refreshed.

Pursuing a career in IT has always been a dream of mine. I am excited about the prospect of working closely with IT and learning from this dynamic field.

Before joining the team, I honed my skills in the retail sector. This experience equipped me with valuable insights into customer service and teamwork.

One quirky aspect about me is my double-jointed thumbs, which always seem to intrigue people!

The opportunity to work with an incredible team and immerse myself in the IT world is what I love most about my role. The camaraderie and the chance to work in IT make every day enjoyable.

Superpower? 🦸‍♂️


Sweet or Salty? 🍬🥨