Switching IT Support? Here’s Why It’s Easier (and Safer) Than You Think
Switching IT support can feel like a big decision. After all, your IT systems are the backbone of your business—it’s no wonder many people worry about downtime, disruption, or making the wrong choice.
But here’s the truth: if your current IT provider is holding you back—slow to respond, unclear with pricing, or just not delivering—then switching could be the best move you make for your business this year.
This guide will show you how switching IT providers doesn’t have to be risky or stressful. In fact, with Focus, it’s quite the opposite.
Why Switch IT Support?
If any of the following sound familiar, it’s probably time for a change:
- Slow response times that leave your team hanging
- Confusing pricing models or hidden costs
- Lack of proactive support—always fixing, never preventing
- Feeling like just another number instead of a valued client
At Focus, we believe IT support should work for you. It should make your life easier, not harder. When things go wrong, you need fast, friendly help—not more headaches.
And most importantly, you deserve to get your time back.
How We Make Switching Easy: Introducing Safe Launch
We know switching providers can feel risky. That’s why we created Safe Launch, our proven onboarding process that guarantees a smooth, disruption-free transition. It’s how we deliver fast, friendly, and stress-free support—right from day one.
Here’s how Safe Launch works:
- One Month of Overlap—Free of Charge
We work alongside your existing provider for a whole month—completely free. This ensures zero downtime, no data loss, and a seamless handover. During this time, we:
- Install our remote monitoring tools quietly in the background
- Map out your IT environment
- Review your documentation, configurations, and access points
This approach lets us hit the ground running without interrupting your daily operations.
- Safe Deployment of Tools
Once we’ve done the groundwork, we begin protecting your systems with our proactive toolset. That includes:
- Real-time issue detection and response
- Endpoint protection tailored to your business
- Backup monitoring and patch management
- Optimising systems for performance and resilience
All of this happens without interfering with your day-to-day activities. You’ll hardly notice the switch happening, but you’ll notice the difference.
- We Handle Everything for You
We take care of the entire transition—from chasing up your old provider to setting up new security protocols. You won’t have to deal with vendors, track progress, or guess what’s next.
We’ll manage:
- Communication with your previous IT provider
- Gathering and verifying system credentials
- Coordinated with software suppliers
- Licensing, backup configuration, and secure access setup
And you’ll be kept in the loop throughout. You’re always in control—without needing to lift a finger.
- Go Live with Confidence
At the end of the Safe Launch month, your systems will be fully documented, your team will have access to our friendly service desk, and our tools will actively protect your business.
While we handle all the hard work in the background, you can get on with your day—confident your business is running smoothly and securely.
The 101 - Day Smile Guarantee
We’re confident you’ll love working with Focus, but just in case, we’ve made our promise risk-free.
- Try us for 101 days with no long-term commitment
- Not happy? You can walk away with no hard feelings
- We’ll help you transition to a new provider
- And we’ll donate a month’s fee to a charity of your choice
No strings. No stress. Just a genuine commitment to your success.
What You Gain When You Switch to Focus
When you join Focus, you don’t just get an IT provider—you gain a proactive partner who’s invested in your success. Here’s what that looks like in practice:
Local, Friendly Support: We’re based in the Northwest and answer calls in under 30 seconds. You’ll always speak to someone who knows your name—not a faceless call centre.
Fast and Effective Fixes: Most issues are solved on the first call. Our service desk is staffed by real experts, ready to help when you need it.
A Dedicated Business Technology Advisor: You’ll have your own advisor who gets to know your business and helps plan your IT roadmap. We’re here to support your growth—not just fix your tech.
Transparent, Predictable Pricing: With us, you’ll never be surprised by your invoice. No hidden fees. No nasty shocks.
And, of course, you’ll enjoy our full Managed IT Support service, which includes:
- 24/7 system monitoring
- Daily backup checks
- Microsoft patching and 3rd-party updates
- Emergency security patching
- Strategy sessions and quarterly reviews
- Documentation and compliance support
We handle everything so you can focus on growing your business.
Tools to Help You Decide
Get your FREE:
IT Support Partner Checklist
To help you choose, we have created a customised checklist. This checklist gives you 50 key points across multiple areas to get started comparing up to 3 providers.
- Identify gaps with your IT support that could be holding your business back.
- Get a clear, objective view of your provider's performance across key areas.
Ready to Switch?
If you’re tired of chasing your IT provider, dealing with unclear costs, or wasting precious hours on tech problems, let’s talk.
We’ll make switching simple, safe, and—dare we say—enjoyable.
Call us: 01942 835 912
Email: help@focustechs.co.uk
Let us take care of the tech—so you can get back to doing what you do best.