Expert IT Support Liverpool
Focus Technology provides expert IT support in Liverpool and Merseyside
We are a trusted, highly rated provider helping businesses of all sizes with fast, friendly IT and cyber security services.
From Microsoft 365 to Google Workspace, our certified helpdesk supports the tools you rely on so your team stays focused and stress-free.
IT Support That Works – Right Here in Liverpool
In the Liverpool City Region, we’re helping businesses stay connected, secure, and productive.
In this video, you’ll see how our local team delivers fast, friendly, and stress-free IT support that just works—no jargon, no hassle.
Whether you’re a small business or a growing team, we’re here to make your tech work harder for you.
Does this sound like you?
IT is taking too much time
I don’t have the time to deal with IT; I’m constantly firefighting problems and IT issues take too long to get fixed.
My business isn't secure
IT is holding me back
I want to be successful, but my IT is failing me, I lack a future plan, and my technology is outdated.
I've lost faith in my current provider.
There’s been a few instances recently that’s making me question whether it’s time to look elsewhere.
IT support that works for your business in Liverpool
How does IT support help my business?
We provide clear, tailored IT support without confusing language. Whether you need comprehensive managed IT support or extra help for your in-house team, our trusted technical experts are here to assist.
At Focus, we understand the IT challenges your business faces.
We’re here to be your reliable partner, offering expert IT support whenever and wherever you need it.
Our fixed-cost service plans deliver enterprise-level IT support at an affordable rate, with straightforward ‘per managed device’ pricing to keep your costs predictable.
Our friendly helpdesk team provides 24/7 support by phone, remotely or on-site. If you need on-site help in Merseyside, our local Microsoft and Apple Certified Technicians are ready to respond quickly, often within an hour.
What do you gain with an IT support partner
You can trust your IT support Liverpool needs are covered, so you can concentrate on what you do best. When you partner with us for your IT support, you can guarantee the following:
-
Fast response, you control
Our average resolution time is 2 hours and calls are answered within 15 seconds. -
Friendly team that speaks your language
Our approach is both people-friendly and bespoke. Our experts speak your language. -
Stress-free IT partnership
150 years of combined experience and a transparent approach guarantees a stress-free partnership.
Case Study - ELF Productivity
Discover how we helped save time and streamline their IT management.
How do Focus partner with you?
Fully Managed IT support Liverpool
Let us take care of your IT support with a dedicated, friendly team of experts. We’ll manage everything from device setup and cloud migrations to cyber security, ensuring your IT Services run smoothly. Our support team is always available to tackle everyday issues, so you can focus on your business with peace of mind.
Enhancing your IT team
If you have an internal IT team, we can provide extra resources to help shape your IT support Liverpool. We ensure projects are completed on time and within budget. Our partners often rely on us to handle routine support tasks, freeing their internal team to focus on strategic initiatives that enhance your business and boost ROI.
24/7 Helpdesk
We’re here to help at any hour. Our 24/7 helpdesk fixes IT problems quickly to keep your business running. We provide round the clock expert IT services across Merseyside for:
- Cloud services
- Microsoft 365
- Cyber security
- Office based servers
With 24/7 monitoring, we often prevent issues before they happen, saving you time and money.
3 easy steps to getting your IT support in Liverpool
Talk
Have an honest and open conversation with our experts and agree a plan tailored to your needs.
Transition
Our tech team execute our safe launch plan ensuring your systems are transferred to us safely.
Relax
Your IT is in safe hands, and you and your team can get back to work and focus on what you do best.
All-inclusive IT support for your Business
IT Support
We’ll become your dedicated technical team and strategic IT partner, overseeing your entire IT infrastructure and supporting users both on-site and remotely.
Co-Managed IT Support
Relieve your overloaded IT team with our seamless co-managed IT services. We provide the extra expertise and support you need, exactly when you need it.
Onsite IT Support
Get unlimited remote and onsite IT support Liverpool within the hour. Benefit from expert service without the cost and hassle of managing your own IT team.
24/7 Support
Continuous IT support for networks, workstations, and printers. We’re available 24/7 to resolve issues, run updates, and monitor systems, so you’re always covered.
Monitoring and Maintenance
Our software keeps your systems secure and constantly monitored. We spot and address potential issues before they disrupt your business, ensuring proactive maintenance.
Technical Roadmap
A 3-year tech plan aligned with your goals. Enjoy quarterly strategic reviews and tailored technology recommendations that fit your business needs only.
Elevate your Liverpool IT support
Fast service
Partner with our experts for prompt resolution, fast response times and regular updates.
Friendly support
Our friendly, attentive support team in speaks your language and exceeds expectations.
Stress-free IT
Transform your IT support with a custom plan, dedicated experts, and quarterly reviews to stay on track.
101-day smile guarantee
Cancel freely anytime, we’ll assist your transition, donating a month’s support to your chosen charity.
What does working with Focus look like?
"Focus manages all our computers, software updates, and malware solutions. Their support response times are excellent, always delivering prompt and positive outcomes."
Michael D
"The team at Focus are always incredibly responsive, swiftly resolving all of our IT issues without hassle. They have also been excellent in assisting us with our security strategy."
Paula C
"Having Focus as our IT support partner frees up my time so I can concentrate on my core responsibilities. They efficiently manage IT tasks, and their response times are consistently excellent."
Ryan J
"Focus fully support us and their advice and expertise has been invaluable. My business technology is in safe hands and they always go above and beyond for us - it truly is a partnership."
Marilyn T
"Since Focus has become our IT support partner, we've become more secure and proactive, allowing us to anticipate and address problems before our quarterly meetings."
Martin D
"An excellent, knowledgeable team. Their ability to understand our needs and provide a bespoke solution was fantastic. Highly recommended, and look forward to working together more."
Susie S
"Focus delivers the best service hands down. As a company dependent on 24/7 system connectivity, their response is always lightning fast and friendly with minimal fuss."
Paul A
"Great support for IT business issues that arise during the working day, tickets are raised and responded to promptly, limiting downtime."
Vicky S
"We use Focus for IT support because they're the best. They resolve IT issues quickly and understand my business to avoid surprises. Transitioning was seamless."
Alan J
"From the outset, service has been exceptional. They are patient and understanding of our business needs, including accommodating our unconventional hours."
Katie S
"Focus have been fantastic at solving my issues. Susan is incredibly friendly. My problems are resolved quickly and at a great price. I highly recommend Focus to everyone."
Aljoša V
"A top-quality IT support partner! The team go above and beyond to fix my issues. Anthony and Susan are always incredibly helpful."
Lewis J
"Phil and all the team at Focus are consistently quick to respond, resolve, and prevent any issues I have. Highly recommend their IT services!"
Harvey L
Technical issues resolved while you’re on a call with us.
Success based on your level of satisfaction.
Average time for technical issues to be resolved.
Get through to our friendly tech team within 15 seconds.
You'll be in good hands
Download your FREE IT support partner checklist
If you’re unsure what to look for when comparing providers, this checklist will gives you 50 key points you need to make the right decision. Use it to compare up to 3 providers.
- Discover how to compare rapid response times between partners.
- Find out how to evaluate proactive management across providers.
- Learn how to assess the benefits of 24/7 support from different IT support partners.
Proud to deliver Expert IT Services
Choose from comprehensive IT support packages with simple ‘per managed device’ pricing to manage costs. Our friendly, certified Microsoft and Apple technicians offer fast, effective onsite support, including critical one-hour response times.
We use our expertise to recommend technology tailored to your business and team, helping you automate processes and boost efficiency throughout your business.
Our Business Technology Advisors will work with you to create a personalised, 3 year IT strategy roadmap. This roadmap will help your business expand, overcome university challenges, and achieve your financial goals.
When you succeed, we succeed, so we keep in touch and have regular business review meetings with your dedicated Business Technology Advisor to ensure your IT support and IT services stay aligned with your business goals.
Liverpool IT Services
Do you need an IT company in Merseyside? We offer you and your team the flexibility to schedule IT issue resolutions at your convenience, minimising disruptions to your workforce.
Choose a time that works best for you, and our IT experts will reach out instantly.
Our instant IT support via telephone streamlines the process for queries or requests. Saving you valuable time, 80% of inbound call requests are resolved instantly.
Why do you need an IT support company?
Reliable IT support and IT services are crucial for the smooth operation of your business, and that’s where our IT support comes in. IT issues, whether related to network connectivity, cyber security, or data loss, can bring your business to a standstill.
We understand the urgency of resolving these challenges promptly.
While many IT problems can be resolved remotely, some require an expert IT consultant to work on-site for a swift resolution and areas we do this for include; the City Centre, Anfield, Edge Hill, Aintree, Wavertree, Croxteth, Everton, Walton and Fazakerly because waiting for hours is not an option when time and money are at stake.
Our core values
Commitment
Demonstrate dedication, accountability, and care for partners, and colleagues.
Partnership
Make decisions that prioritise the best outcomes for all, ensuring mutual benefit.
People First
Remain agile, responsive, and dedicated to delivering exceptional service experiences.
Embrace Change
Continuously embrace change and always plan deliberately, adapting to evolving needs.
Integrity
Stay true to values and integrity always, demonstrating honesty and responsibility to all.
IT Support Liverpool
Frequently asked questions
We respond to most IT issues within an hour. Our local team can help fast — whether it’s a small fix or a big problem.
Yes, we do. If we can’t fix the issue remotely, we’ll visit your office. We support businesses across Liverpool, from the city centre to the docks.
Yes. We work with both Microsoft 365 and Google Workspace. We help your team stay safe, connected, and working without problems.
We’re local, friendly, and fast. Our team gives clear, honest support with no tech jargon. Plus, our 101-day Smile Guarantee means you can try us risk-free.
Yes, it’s easy. Our Safe Launch process takes care of the handover and setup. You stay in charge while we make the switch smooth and simple.
Yes. We work with businesses of all sizes — including startups and small teams. You’ll get fast, expert help that fits your budget and needs.
Yes. We support businesses with one or many locations. Whether your team is in one office or spread across sites, we keep your systems working together.