How Rye Motors got IT Support they can trust across three sites
INDUSTRY
Vehicle Service, MOT and Fleet Management
EMPLOYEES
15
LOCATION
Ashton-in-Makerfield, Greater Manchester
SERVICES
Managed IT Support, weekend cover, contract review
Rye Motors is a commercial vehicle specialist operating across three sites in the North West, six days a week. Their previous IT provider left them with days-long response times and an estimated £35,000 in lost business and reputational damage.
Since switching to Focus for Managed IT Support, Rye Motors has achieved 100% SLA compliance on P1 incidents, with a guaranteed 30-minute engineer response time. Marilyn Turner-Laurent, Director, says it truly is a partnership.
Estimated cost of disruption before switching
P1 SLA met since switching to Focus
Guaranteed P1 engineer response time
Rye Motors is an independent vehicle service and MOT centre operating across three sites in the North West. They run six days a week, and their entire operation depends on reliable connectivity to DVLA systems. If the IT goes down, MOTs cannot be issued and revenue stops immediately.
Despite that, Rye Motors were stuck in a contract with an IT provider they never saw. Problems were raised and left unresolved, SLAs were not being met, and when something went wrong, nobody actually showed up.
Marilyn had no visibility, no confidence in the provider and no way to plan ahead. Rye Motors needed a provider who would turn up, deliver, and care whether the business could operate on a Saturday morning.
The provider was nowhere to be seen. Problems lingered unresolved, service level agreements were not being met, and response times stretched to days rather than hours.
MOT and DVLA connectivity is essential for Rye Motors to operate. Marilyn estimates the combined cost of disruption, in lost business and reputational damage, at around £35,000.
With operations running six days a week, Rye Motors needed a partner who could be there when it really counted, not just Monday to Friday.
Leaving the existing provider was not straightforward. Rye Motors needed help reviewing what their contract actually entitled them to and how to exit it cleanly.
Focus did not just take over IT Support. We rolled up our sleeves and got Rye Motors out of a bad deal first.
The team reviewed the previous provider’s SLA and the ways it had failed. That review gave Rye Motors the grounds to exit the contract cleanly, and Focus managed a seamless transfer of services so the business never had a gap in cover.
From there, Focus built IT Support around how Rye Motors actually operates: prioritising uptime for MOT and DVLA connectivity, providing weekend cover to match the six-day week, and giving expert guidance across all three sites. For the first time, Marilyn had a team who felt like genuine partners.
For Rye Motors, the change was a fundamental shift in how Marilyn feels about the technology that runs her business. The systems stay online and the MOT and DVLA connectivity is reliable. When something needs attention, someone is there, whether it’s a Tuesday afternoon or a Saturday morning.
The Quarterly Business Reviews have added strategic visibility that simply did not exist before. Marilyn now knows what is happening with her IT, what is planned and what to expect.
I know that my business technology is in safe hands. Focus always go above and beyond for us. It truly is a partnership.
Marilyn Turner-Laurent, Director, Rye Motors
AVAILABILITY
Support that matches your actual working week
Focus provides coverage that fits how your business operates, not just standard office hours. Rye Motors needed weekend cover, and they got it.
ACCOUNTABILITY
A team that actually shows up
No invisible providers and no unanswered tickets. Focus is there when you need us, responds quickly and communicates clearly.
QUARTERLY REVIEWS
Strategic visability, not just beak-fix support
Regular Quarterly Business Reviews give you a clear picture of your IT health, what’s improving and what’s coming next, in plain English.
COVERAGE
Serving Greater Manchester and across the North West
Focus supports SMEs from 5 to 100 users across multiple sites, including garages, service centres and multi-site operations.
The full Rye Motors story: a bad IT contract, a seamless transition to Focus, and the IT Support that now keeps three sites running smoothly. Download it as a PDF to share or keep.
MOT centres depend on constant connectivity to DVLA systems. Any downtime means revenue stops and compliance is at risk. Focus Technology Solutions helped Rye Motors by prioritising uptime for MOT and DVLA connectivity across three sites, offering weekend support to match their six-day operating week, and delivering proactive advice rather than just reactive fixes. Call Focus Technology Solutions on 01942 318 070 to discuss how managed IT support would work for your business.
If your IT provider is failing to meet their service level agreement, you may have grounds to exit the contract. Focus Technology Solutions reviewed Rye Motors’ failed SLA with their previous provider and helped them exit a bad contract cleanly. If your IT provider is not delivering, call Focus Technology Solutions on 01942 318 070 for a no-obligation conversation.
Yes. Focus Technology Solutions offers support that matches your actual operating hours. Rye Motors operates six days a week and needed an IT partner who could be there when it mattered. Focus Technology Solutions provided weekend coverage as part of their managed IT support package. Call 01942 318 070 to discuss what coverage would look like for your business.
Managing IT across multiple sites requires a provider who understands your infrastructure and can maintain consistency across all locations. Focus Technology Solutions provided expert guidance to streamline Rye Motors’ infrastructure across three sites, giving Marilyn Turner-Laurent the visibility and confidence she needed. Call Focus Technology Solutions on 01942 318 070 to discuss multi-site IT support.
A Quarterly Business Review is a structured session where Focus Technology Solutions sits down with you to review your IT environment, discuss what is working, identify what needs improving, and plan ahead. For Rye Motors, these reviews gave Marilyn strategic visibility over her IT rather than just a helpdesk to call when something broke. Call 01942 318 070 to find out more.
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As Marilyn put it: Focus always go above and beyond. It truly is a partnership. Focus
Technology Solutions supports businesses across Greater Manchester, Merseyside, and
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