How Rhino Safety won bigger clients by getting their IT and security right
INDUSTRY
Health and Safety Consultancy
EMPLOYEES
30
LOCATION
Sandbach, Cheshire
SERVICES
Managed IT Support, Cyber Security, Safe Launch
Rhino Safety is a health and safety consultancy working with clients across the UK. They were stuck with an IT provider they had lost faith in: constant issues, no visibility, and a growing problem. Bigger clients were asking them to demonstrate their security credentials, and they couldn’t.
Focus managed the transition with zero disruption using Safe Launch, and put a proper IT foundation in place. Now Rhino Safety has Quarterly Business Reviews, a team who genuinely cares, and the confidence to go after larger contracts.
Quarterly Business Reviews introduced
Disruption during transition
Security Posture Ready to Evidence
Rhino Safety had outgrown their IT provider without realising it. As the business grew and started working with larger clients, the gaps became impossible to ignore.
Bigger clients were asking Rhino Safety to demonstrate suitable security credentials before they would work with them. Their existing IT setup couldn’t support that. It was becoming a barrier to growth, not just an inconvenience.
At the same time, day-to-day IT had deteriorated. Simon Walter found himself dragged into technical issues that had nothing to do with running the business, and the prospect of switching felt daunting.
Larger clients required demonstrable IT security. Rhino’s existing setup couldn’t evidence it.
Problems were a daily distraction, pulling Simon away from client work and slowing everyone down.
No documentation, no roadmap, and no understanding of where things stood or where to improve.
Promises made, promises broken. Communication was patchy and confidence had hit zero.
Moving IT provider felt like a risk too big to take, until the alternative became impossible to ignore.
Focus started by listening. The first meeting was open, jargon-free, and designed to understand exactly what Rhino Safety needed, not to pitch a package.
Using the Safe Launch process, Focus took ownership of the entire transition behind the scenes. They coordinated with Rhino’s previous provider, filled in the gaps, and installed monitoring tools that gave immediate visibility. Simon’s team felt nothing.
Once the foundations were in place, Focus introduced Quarterly Business Reviews. For the first time, Simon had strategic visibility over his IT, not just a helpdesk to call when something broke.
For Rhino Safety, this was never just about fixing the IT. It was about finally having a provider they could trust, one that made them feel confident rather than overwhelmed.
Simon no longer spends his time troubleshooting IT problems. And when Rhino Safety sits down with a larger client who asks about IT security, they have an answer. The Quarterly Business Reviews have turned IT into something that moves the business forward.
“They made us feel confident, not overwhelmed. And they genuinely care about getting it right.”
Simon Walter, Director, Rhino Safety Limited
“We were worried about moving IT provider because it just seemed like it would be a massive headache. But moving over to Focus was really simple and seamless.”
Simon Walter, Director, Rhino Safety Limited
SUPPORT MODEL
A small, dedicated team, not a faceless helpdesk
When you call Focus, you speak to someone who knows your business. No call queues, no re-explaining your setup, no strangers.
SAFE LAUNCH
Transitions handled end to end with zero disruption
Focus plans every Safe Launch in detail. Rhino Safety’s transition caused zero disruption to the business from day one.
QUARTERLY REVIEWS
Strategic visability, not just beak-fix support
Regular Quarterly Business Reviews give you a clear picture of your IT health, what’s improving and what’s coming next, in plain English.
COVERAGE
Serving Cheshire, Merseyside and Lancashire
Focus supports SMEs from 5 to 100 users across the North West, including professional services, consultancies and engineering businesses.
Simon Walter, Director of Rhino Safety, explains why they made the switch and what changed for the business.
My name is Simon Walter and I’m one of the directors of Rhino Safety Limited. We’re a health and safety consultancy that work with different industries throughout the UK.
Before we started working with Focus, we were getting involved with some much bigger clients where we had to demonstrate that we had suitable security in place from our IT, and we didn’t feel we had that with who we were currently using.
But we were worried about moving IT providers because it just seemed like it would just be a massive headache.
But moving over to Focus, it was really simple and seamless. The Safe Launch process that they provided to us meant there was a seamless transition from our previous provider. Everything was clearly explained to us and they put our minds at ease and the process has been seamless.
We’ve been interacting now with Focus for some time, and the work that they are doing with us is invaluable to help Rhino Safety move on to the next level.
Working with different clients now that want more from us from an IT infrastructure point of view and from a data security point of view, working with Focus gives us that security to know that we’ve got everything sorted and I can’t recommend them enough in relation to getting this started.
The full Rhino Safety story, from the security challenge and the switch to the Safe Launch transition and the results since. Download it as a PDF to share or keep.
Larger clients increasingly require their suppliers to demonstrate suitable IT security and data protection practices before awarding contracts. Focus Technology Solutions helped Rhino Safety, a health and safety consultancy in Cheshire, build a proper IT security foundation so they could evidence their credentials with confidence. Call Focus Technology Solutions on 01942 318 070 to discuss what that looks like for your business.
A Quarterly Business Review is a short, structured session between your business and your IT provider to review what is working, what needs improving, and what is planned next. Focus Technology Solutions introduced QBRs for Rhino Safety so that Simon Walter had strategic visibility over the IT environment rather than just a helpdesk to call when things broke. It turned IT from a cost into something that actively supports business growth.
Focus Technology Solutions uses a process called Safe Launch to manage the entire transition behind the scenes. They coordinate with your outgoing provider, fill in any gaps, and ensure your team experiences zero disruption. Simon Walter at Rhino Safety said the move was really simple and seamless. Call Focus Technology Solutions on 01942 318 070 to find out how Safe Launch would work for your business.
Health and safety consultancies need IT that is reliable, secure, and demonstrable to clients. As they grow and take on larger contracts, clients will increasingly ask for evidence of cyber security practices and data protection. Focus Technology Solutions supports businesses like Rhino Safety with managed IT support, cyber security, and strategic reviews to ensure their IT keeps pace with their growth.
Signs include: constant unresolved issues, no proactive communication, no visibility over your IT environment, and an inability to evidence your security to clients or partners. These were exactly the problems Rhino Safety faced before switching to Focus Technology Solutions. If this sounds familiar, call Focus Technology Solutions on 01942 318 070 for a no-obligation conversation.
Ready to Make the Switch?
As Simon put it: “Moving over to Focus was really simple and seamless.” Focus
Technology Solutions supports SMEs across Cheshire, Merseyside, and Lancashire.
Fast | Friendly | Stress-free
