How Rhino Safety Won Bigger Clients by Getting Their IT and Security Right with Focus Technology Solutions
Industry: Health & Safety Consultancy
Employees: 30
Location: Sandbach, Cheshire
Provider: Focus Technology Solutions, Skelmersdale
Rhino Safety is a health and safety consultancy working with clients across the UK. They were stuck with an IT provider they had lost faith in; constant issues, no visibility, and a growing problem: bigger clients were asking them to demonstrate their security credentials, and they couldn’t. Focus Technology Solutions came in, managed the transition with zero disruption using their Safe Launch process, and put a proper IT foundation in place. Now Rhino Safety has Quarterly Business Reviews, a team who genuinely cares, and the confidence to go after larger contracts.
Quarterly Business Reviews introduced
Disruption during transition
Security Posture Ready to Evidence
RESULTS
No longer dealing with daily IT interruptions
No more logging tickets and hoping for the best
Tech issues handled quickly and clearly
A team that is always available and rooting for Rhino's success
Strategic visibility through Quarterly Business Reviews
Security credentials they can now demonstrate to larger clients
THE PROBLEM
Rhino Safety had outgrown their IT provider without realising it. As the business grew and started working with larger clients, the gaps became impossible to ignore.
Bigger clients were asking Rhino Safety to demonstrate suitable security credentials before they would work with them. Their existing IT setup couldn’t support that. It was becoming a barrier to growth, not just an inconvenience.
At the same time, day-to-day IT had deteriorated. Problems were raised constantly by the team. Simon Walter found himself dragged into technical issues that had nothing to do with running the business. Their provider wasn’t following through on promises, wasn’t communicating clearly, and confidence had dropped to zero.
The prospect of switching was daunting. IT transitions have a reputation for chaos, and Simon didn’t want to add that to everything else on his plate.
Larger clients required demonstrable IT security. Rhino’s existing setup couldn’t evidence it.
Problems were a daily distraction, pulling Simon away from client work and slowing everyone down.
No documentation, no roadmap, and no understanding of where things stood or where to improve.
Promises made, promises broken. Communication was patchy and confidence had hit zero.
Moving IT provider felt like a risk too big to take, until the alternative became impossible to ignore.
“We were getting involved with bigger clients where we had to demonstrate that we had suitable security in place, and we didn’t feel we had that with who we were currently using.”
Simon Walter, Director – Rhino Safety Limited
HOW WE HELPED
Focus Technology Solutions started by listening. The first meeting was open, jargon-free, and designed to understand exactly what Rhino Safety needed, not to pitch a package.
Using their Safe Launch process, Focus took ownership of the entire transition behind the scenes. They coordinated with Rhino’s previous provider, filled in the gaps that had been left behind, and installed new monitoring tools that gave immediate visibility into the IT environment. Simon’s team felt nothing. There was no disruption, no chaos, and no drama.
Once the foundations were in place, Focus introduced Quarterly Business Reviews, short, structured sessions that gave Rhino Safety a clear view of what was working, what needed improving, and what was coming next. For the first time, Simon had strategic visibility over his IT, not just a helpdesk to call when something broke.
Every issue was handled quickly and explained clearly. No jargon. No tickets disappearing into a void. Just a team that showed up, got things sorted, and communicated like adults.
Proactive, step-by-step onboarding with zero disruption
“The Safe Launch process that they provided to us meant there was a seamless transition from our previous provider.”
Simon Walter, Director – Rhino Safety
THE RESULT
For Rhino Safety, this was never just about fixing the IT. It was about finally having a provider they could trust, one that made them feel confident rather than overwhelmed, and that genuinely cared about getting it right.
Simon no longer spends his time troubleshooting IT problems. The team no longer raises constant issues. And when Rhino Safety sits down with a larger client who asks about IT security, they have an answer.
The Quarterly Business Reviews have changed how Simon thinks about IT altogether. Instead of something to endure, it has become something that moves the business forward.
“They made us feel confident, not overwhelmed. And they genuinely care about getting it right.”
“We were worried about moving IT provider because it just seemed like it would just be a massive headache. But moving over to Focus was really simple and seamless.”
Simon Walter, Director – Rhino Safety Limited
WHY FOCUS TECHNOLOGY SOLUTIONS
Focus Technology Solutions is a managed IT support provider based in Skelmersdale, serving
SMEs across Cheshire, Merseyside, and Lancashire. Here is what sets them apart from larger
providers.
SUPPORT MODEL
When you call Focus Technology Solutions, you speak to someone who knows your business. No call queues, no re-explaining your setup, no strangers.
SAFE LAUNCH
Focus Technology Solutions plans every Safe Launch in detail. Rhino Safety’s transition caused zero disruption to the business from day one.
QUARTERLY REVIEWS
Regular Quarterly Business Reviews give you a clear picture of your IT health, what’s improving, and what’s coming next, in plain English.
COVERAGE
Focus Technology Solutions supports SMEs from 5 to 100 users across the North West, including professional services, consultancies, and engineering businesses.
Related guides from Focus Technology Solutions
WATCH
Simon Walter, Director of Rhino Safety, explains why they made the switch and
what changed for the business.
Director, Rhino Safety – Why Switching to Focus Technology Solutions Was the Right Call
FULL TRANSCRIPTS
My name is Simon Walter and I’m one of the directors of Rhino Safety Limited. We’re a health and safety consultancy that work with different industries throughout the UK.
Before we started working with Focus, we were getting involved with some much bigger clients where we had to demonstrate that we had suitable security in place from our IT, and we didn’t feel we had that with who we were currently using.
But we were worried about moving IT providers because it just seemed like it would just be a massive headache.
But moving over to Focus, it was really simple and seamless. The Safe Launch process that they provided to us meant there was a seamless transition from our previous provider. Everything was clearly explained to us and they put our minds at ease and the process has been seamless.
We’ve been interacting now with Focus for some time, and the work that they are doing with us is invaluable to help Rhino Safety move on to the next level.
Working with different clients now that want more from us from an IT infrastructure point of view and from a data security point of view, working with Focus gives us that security to know that we’ve got everything sorted and I can’t recommend them enough in relation to getting this started.
DOWNLOAD
Download the Rhino Safety case study as a PDF to share or keep.
The full account, the security challenge, the switch, the Safe Launch transition, and the results since.
COMMON QUESTIONS
Larger clients increasingly require their suppliers to demonstrate suitable IT security and data protection practices before awarding contracts. Focus Technology Solutions helped Rhino Safety, a health and safety consultancy in Cheshire, build a proper IT security foundation so they could evidence their credentials with confidence. Call Focus Technology Solutions on 01942 318 070 to discuss what that looks like for your business.
A Quarterly Business Review is a short, structured session between your business and your IT provider to review what is working, what needs improving, and what is planned next. Focus Technology Solutions introduced QBRs for Rhino Safety so that Simon Walter had strategic visibility over the IT environment rather than just a helpdesk to call when things broke. It turned IT from a cost into something that actively supports business growth.
Focus Technology Solutions uses a process called Safe Launch to manage the entire transition behind the scenes. They coordinate with your outgoing provider, fill in any gaps, and ensure your team experiences zero disruption. Simon Walter at Rhino Safety said the move was really simple and seamless. Call Focus Technology Solutions on 01942 318 070 to find out how Safe Launch would work for your business.
Health and safety consultancies need IT that is reliable, secure, and demonstrable to clients. As they grow and take on larger contracts, clients will increasingly ask for evidence of cyber security practices and data protection. Focus Technology Solutions supports businesses like Rhino Safety with managed IT support, cyber security, and strategic reviews to ensure their IT keeps pace with their growth.
Signs include: constant unresolved issues, no proactive communication, no visibility over your IT environment, and an inability to evidence your security to clients or partners. These were exactly the problems Rhino Safety faced before switching to Focus Technology Solutions. If this sounds familiar, call Focus Technology Solutions on 01942 318 070 for a no-obligation conversation.
Ready to Make the Switch?
As Simon put it: “Moving over to Focus was really simple and seamless.” Focus
Technology Solutions supports SMEs across Cheshire, Merseyside, and Lancashire.
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