How Jon Richard fixed their warehouse Wi-Fi and got back to work
INDUSTRY
EMPLOYEES
40
LOCATION
Manchester, Greater Manchester
SERVICES
Wireless networking, cloud monitoring, Managed IT Support
Jon Richard is a jewellery retailer based in Manchester, with a warehouse that depends entirely on wireless connectivity to scan, pick and dispatch orders. When the Wi-Fi failed, everything stopped. Scanners could not connect, orders could not go out, and the team was at a standstill.
Focus responded immediately, replaced the entire system with a modern wireless setup built for the warehouse, and had them back up and running without stress. Zero downtime since.
System now in place
Warehouse coverage achieved
Downtime since installation
Jon Richard’s warehouse is the engine of their business. Every order relies on the team being able to scan, pick and dispatch using wireless handheld scanners. No Wi-Fi means no scanning, no picking and no dispatch.
When the Wi-Fi system failed, that is exactly what happened. The entire warehouse came to a halt while customers were waiting and deadlines were slipping.
Making it worse, the existing hardware had already reached end of life, with no warranty, no support and no upgrade path. Michele Campbell, Head of IT and Comms, needed someone who could respond immediately, replace the system properly, and make sure it would not happen again.
The Wi-Fi system collapsed, leaving staff unable to use wireless scanners. The pick-and-pack process stopped completely and orders could not go out.
Without Wi-Fi, the wireless guns could not connect. The entire pick-and-pack process ground to a halt and stress levels rose quickly.
With the warehouse at a standstill, deliveries were delayed and customers were left waiting. Every hour of downtime had a direct commercial impact.
The old system was discontinued and had no warranty in place. Patching it was not an option; it needed replacing with a proper, supported solution.
From the moment Focus got the call, the aim was to keep things simple and get Jon Richard back up and running as quickly as possible.
Rather than patching the old, unsupported system, Focus replaced it entirely. They designed and installed a brand-new wireless setup with full coverage across the warehouse floor, so scanners connect instantly from any point, and removed the failed hardware so the same problem could not come back.
Focus then added cloud management and monitoring, so the warehouse team can get on with their jobs while Focus keeps an eye on performance in the background. Michele and the team were kept informed throughout, with no jargon.
For Jon Richard, what had been a point of stress and operational risk is now invisible. The warehouse Wi-Fi just works. Scanners connect instantly, orders go out on time and customers stay happy.
The team noticed the difference from the first day the new system was live. With cloud monitoring in place, Focus is watching in the background to make sure it stays that way, so technology feels easy rather than stressful.
“The difference was instant and the team quickly noticed a major improvement in reliability and performance.”
Michele Campbell, Head of IT and Comms, Jon Richard
“They acted quickly, explained everything clearly, and gave us confidence that the problem wouldn’t come back.”
Michele Campbell, Head of IT and Comms, Jon Richard
RESPONSE SPEED
When Jon Richard’s warehouse stopped, Focus came in straight away. Fast response is not just a promise, it is how Focus operates.
DOING IT RIGHT
Focus replaced the failed system entirely rather than applying a short-term fix. The new setup is modern, supported and built to last.
MONITORING
Watching in the background so you don’t have to
Cloud management and monitoring tools mean Focus can spot and resolve issues before they cause disruption, without the team needing to do anything.
COVERAGE
Serving Manchester and across the North West
Focus supports SMEs from 5 to 100 users across the North West, including retailers, warehouse operations and multi-site businesses.
The full Jon Richard story: a warehouse Wi-Fi failure, an immediate response from Focus, and zero downtime since the new system was installed. Download it as a PDF to share or keep.
If your warehouse Wi-Fi fails, your pick-and-pack operation stops and orders cannot be dispatched. You need an IT Support provider who can respond immediately and replace the system properly rather than patching an outdated setup. Focus Technology Solutions responded straight away when Jon Richard’s Wi-Fi failed, replaced the entire system, and had the team back up and running without stress. Call Focus Technology Solutions on 01942 318 070 for urgent IT support.
Reliable warehouse Wi-Fi requires a properly designed wireless system with full coverage across the entire floor. Focus Technology Solutions designed and installed a brand-new wireless setup for Jon Richard that gave full coverage across the warehouse, so wireless scanners connect instantly from anywhere. Call 01942 318 070 to discuss a wireless assessment for your site.
A cloud-managed wireless system allows Focus Technology Solutions to monitor and manage your Wi-Fi infrastructure remotely, spotting and resolving issues before they cause disruption. For Jon Richard, this means the warehouse team can get on with their jobs while Focus keeps an eye on performance in the background. Call Focus Technology Solutions on 01942 318 070 to find out more.
Focus Technology Solutions prides itself on fast response times. When Jon Richard’s warehouse Wi-Fi failed and their entire operation ground to a halt, Focus came in straight away. The response was immediate and the team was back up and running without stress. Call 01942 318 070 if you need urgent IT support.
Yes. Retail and e-commerce warehouse operations depend on reliable wireless connectivity for scanners, order management systems, and dispatch processes. Any downtime means delayed orders and unhappy customers. Focus Technology Solutions supports businesses like Jon Richard with managed wireless infrastructure, monitoring, and ongoing support. Call 01942 318 070 to discuss your requirements.
IT That Keeps Your Business Moving
Focus Technology Solutions supports SMEs across Manchester, Wigan, and
Lancashire. When something goes wrong, they are there straight away.
Fast | Friendly | Stress-free
