How Jon Richard Fixed Their Warehouse Wi-Fi and Got Back to Work with Focus Technology Solutions
Industry: Retail & Wholesale
Employees: 40
Location: Manchester, Greater Manchester
Provider: Focus Technology Solutions, Skelmersdale
Jon Richard is a jewellery retailer based in Manchester with a warehouse operation that depends entirely on wireless connectivity to scan, pick, and dispatch orders. When the Wi-Fi failed, everything stopped. Wireless scanners could not connect, orders could not go out, and the team was at a standstill. Focus Technology Solutions responded immediately, replaced the entire system with a modern wireless setup built for the warehouse, and had them back up and running without stress. Zero downtime since.
Futureproof system now in place
Warehouse coverage achieved
RESULTS
Warehouse team back up and running quickly with zero disruption to the business
Wireless scanners connect instantly from anywhere across the warehouse floor
Orders dispatched on time with no delays since the new system was installed
Reliable coverage across the whole warehouse with no dead spots
Zero downtime or stress since installation — the system just works
A supported, futureproof wireless system with cloud monitoring in place
THE PROBLEM
Jon Richard is a busy jewellery retailer operating out of Manchester. Their warehouse is the engine of their business; every order that goes out relies on the team being able to scan, pick, and dispatch using wireless handheld scanners. No Wi-Fi means no scanning, no picking, and no dispatch.
When the Wi-Fi system failed, that is exactly what happened. The entire warehouse operation came to a halt. Scanners could not connect. Orders could not be processed. The team were standing still while customers were waiting and deadlines were slipping.
Making the situation worse, the existing hardware was outdated and had already reached end of life. It had no warranty, no support, and no upgrade path. This was not just a temporary outage, it was a system that was always going to fail again if it was simply patched rather than properly replaced.
Michele Campbell, Head of IT and Comms, needed someone who could respond immediately, replace the system properly, and give Jon Richard the confidence that this would not happen again.
The Wi-Fi system collapsed, leaving staff unable to use wireless scanners. The pick-and-pack process stopped completely and orders could not go out.
Without Wi-Fi, the wireless guns could not connect. The entire pick-and-pack process ground to a halt and stress levels rose quickly.
With the warehouse at a standstill, deliveries were delayed and customers were left waiting. Every hour of downtime had a direct commercial impact.
The old system was discontinued and had no warranty in place. Patching it was not an option; it needed replacing with a proper, supported solution.
“When the Wi-Fi failed, the warehouse stopped. We couldn’t scan, pick, or dispatch; everything was delayed. It was urgent. We simply couldn’t function without it.”
HOW WE HELPED
From the moment Focus Technology Solutions got the call, the focus was on making the process simple and getting Jon Richard back up and running as quickly as possible.
Rather than patching the old, unsupported system, Focus replaced it entirely. They designed and installed a brand-new wireless setup built to give full coverage across the entire warehouse floor, so scanners could connect instantly from any point. At the same time, they removed the failed hardware so the same problem could not recur.
Once the new system was in place, Focus added cloud management and monitoring tools. This meant the warehouse team could get on with their jobs while Focus kept an eye on performance in the background, identifying and resolving any issues before they caused disruption.
The approach was fast, clear, and jargon-free. Michele and the team were kept informed throughout and came away with full confidence in the new setup.
“Our warehouse Wi-Fi failed and everything ground to a halt. Focus came in straight away, replaced the system, and got us running again without stress.”
THE RESULT
For Jon Richard, what had been a point of stress and operational risk is now invisible. The warehouse Wi-Fi just works. Scanners connect instantly. Orders go out on time. Customers stay happy.
The difference was noticed immediately. The team saw a major improvement in reliability and performance from the first day the new system was live. And with cloud monitoring in place, Focus Technology Solutions is watching in the background to make sure it stays that way.
Jon Richard now has a partner who understands how critical the warehouse is to the business, keeps things running smoothly, and makes technology feel easy rather than stressful.
“The difference was instant and the team quickly noticed a major improvement in reliability and performance.”
“They acted quickly, explained everything clearly, and gave us confidence that the problem wouldn’t come back.”
WHY FOCUS TECHNOLOGY SOLUTIONS
Focus Technology Solutions is a managed IT support provider based in Skelmersdale, serving
SMEs across Greater Manchester, Wigan, and Lancashire.
RESPONSE SPEED
When Jon Richard’s warehouse stopped, Focus Technology Solutions came in straight away. Fast response is not just a promise, it is how they operate.
DOING IT RIGHT
Focus Technology Solutions replaced the failed system entirely rather than applying a short-term fix. The new setup is modern, supported, and built to last.
MONITORING
Cloud management and monitoring tools mean Focus Technology Solutions can spot and resolve issues before they cause disruption, without the team needing to do anything.
COVERAGE
Focus Technology Solutions supports SMEs from 5 to 100 users across the North West, including retailers, warehouse operations, and multi-site businesses.
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The full account: a warehouse Wi-Fi failure, an immediate response from Focus Technology Solutions, and zero downtime since the new system was installed.
COMMON QUESTIONS
If your warehouse Wi-Fi fails, your pick-and-pack operation stops and orders cannot be dispatched. You need an IT provider who can respond immediately and replace the system properly rather than patching an outdated setup. Focus Technology Solutions responded straight away when Jon Richard’s Wi-Fi failed, replaced the entire system, and had the team back up and running without stress. Call Focus Technology Solutions on 01942 318 070 for urgent IT support.
Reliable warehouse Wi-Fi requires a properly designed wireless system with full coverage across the entire floor. Focus Technology Solutions designed and installed a brand-new wireless setup for Jon Richard that gave full coverage across the warehouse, so wireless scanners connect instantly from anywhere. Call 01942 318 070 to discuss a wireless assessment for your site.
A cloud-managed wireless system allows Focus Technology Solutions to monitor and manage your Wi-Fi infrastructure remotely, spotting and resolving issues before they cause disruption. For Jon Richard, this means the warehouse team can get on with their jobs while Focus keeps an eye on performance in the background. Call Focus Technology Solutions on 01942 318 070 to find out more.
Focus Technology Solutions prides itself on fast response times. When Jon Richard’s warehouse Wi-Fi failed and their entire operation ground to a halt, Focus came in straight away. The response was immediate and the team was back up and running without stress. Call 01942 318 070 if you need urgent IT support.
Yes. Retail and e-commerce warehouse operations depend on reliable wireless connectivity for scanners, order management systems, and dispatch processes. Any downtime means delayed orders and unhappy customers. Focus Technology Solutions supports businesses like Jon Richard with managed wireless infrastructure, monitoring, and ongoing support. Call 01942 318 070 to discuss your requirements.
IT That Keeps Your Business Moving
Focus Technology Solutions supports SMEs across Manchester, Wigan, and
Lancashire. When something goes wrong, they are there straight away.
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