Tier 2 service desk analyst
Join our fast-growing exciting business
- Location: Hybrid Working (3 days in the office, 2 days working from home)
- Hours: Monday to Friday 08:00 - 16:00 | 10:00 - 18:00
- Package: Salary dependent on experience. 20 days holiday (excl. bank holidays), gym membership and contributory pension scheme
Background on FTS
FTS is a fast-growing managed service provider (MSP), providing best in class service to a growing number of clients throughout the North West and UK. Client retention is high and a significant percentage of new business comes from client referrals due to our focus on the client.
We have strong partnerships with industry-leading partners to ensure we deliver the right and best service that our clients expect, but also to ensure our people are trained and supported by the right partners.
As well as supporting our clients’ technology strategy and day-to-day technical needs, FTS help our clients to enable their business with the right bespoke technical solutions which we also project manage and implement.
Our core purpose is: IT support to help grow your business.
What will you be involved with?
- Dealing with support requests escalated by our 1st line team
- Full management of ticket request within our systems
- Communicating with our clients
- Work on a wide and interesting range of technical issues
- Attend our client sites to further manage their requests
- Assist with technical implementation projects
- Aligning with the SDM to maintain and improve service delivery
- Actively develop your skills and certification through your PDP
Who are we looking for to join our team?
- Be enthusiastic and excited about technical topics and helping others
- Clear communicator over the phone and in-person
- Ability to multi-task when under pressure
- Always seeking to learn and increase your understanding of technology and business
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Enjoys celebrating the wins and socialising
If this sounds like the perfect role for you, please get in touch by emailing your CV to recruitment@focustechs.co.uk, letting us know why you are applying.
We look forward to hearing from you.
There’s never been a better time to join the Focus Technology Solutions team…
Mobile Flexible Working
All teams are setup to work from home to create a flexible work-life balance
Annual Leave
20 days holiday with the ability to buy/sell/carry 5 additional days per year
Sick Pay
5 days full sick pay, if this is not utilised then this will be paid as a bonus at the end of the year
Team Events
Regular fully funded staff events to socialise and create a strong team bond
Training
Individual training and development plan, with a strong focus on promoting from within our teams
Tiered Pension Scheme
A structured pension is available to help you plan for your future and retirement
Gym Membership
Your wellbeing is important to us so we provide a full local gym membership scheme
