Tier 2 service desk analyst

Join our fast-growing exciting business

Background on FTS

FTS is a fast-growing managed service provider (MSP), providing best in class service to a growing number of clients throughout the North West and UK. Client retention is high and a significant percentage of new business comes from client referrals due to our focus on the client.

We have strong partnerships with industry-leading partners to ensure we deliver the right and best service that our clients expect, but also to ensure our people are trained and supported by the right partners.

As well as supporting our clients’ technology strategy and day-to-day technical needs, FTS help our clients to enable their business with the right bespoke technical solutions which we also project manage and implement.

Our core purpose is: IT support to help grow your business.

What will you be involved with?

Who are we looking for to join our team?

If this sounds like the perfect role for you, please get in touch by emailing your CV to recruitment@focustechs.co.uk, letting us know why you are applying.

We look forward to hearing from you.

There’s never been a better time to join the Focus Technology Solutions team…

Mobile Flexible Working

All teams are setup to work from home to create a flexible work-life balance

Annual Leave

20 days holiday with the ability to buy/sell/carry 5 additional days per year

Sick Pay

5 days full sick pay, if this is not utilised then this will be paid as a bonus at the end of the year

Team Events

Regular fully funded staff events to socialise and create a strong team bond


Individual training and development plan, with a strong focus on promoting from within our teams

Tiered Pension Scheme

A structured pension is available to help you plan for your future and retirement

Gym Membership

Your wellbeing is important to us so we provide a full local gym membership scheme

Phillip Duffy

Technical Apprentice

I bring a unique blend of humour and a strong willingness to dive into tasks with enthusiasm. My personality shines through in everything I do, adding a vibrant dynamic to the team.

Outside of work, I have a passion for painting miniatures, playing board games, and indulging in video games. These activities not only fuel my creativity but also keep me engaged and refreshed.

Pursuing a career in IT has always been a dream of mine. I am excited about the prospect of working closely with IT and learning from this dynamic field.

Before joining the team, I honed my skills in the retail sector. This experience equipped me with valuable insights into customer service and teamwork.

One quirky aspect about me is my double-jointed thumbs, which always seem to intrigue people!

The opportunity to work with an incredible team and immerse myself in the IT world is what I love most about my role. The camaraderie and the chance to work in IT make every day enjoyable.

Superpower? 🦸‍♂️


Sweet or Salty? 🍬🥨