Read the full video transcript
Hi, I’m Michael. I’m the Matron and Registered Manager of St. Bartholomew’s Court Nursing Home in Huyton, which is in Liverpool. We’re a standalone charity and we specialise in intermediate care and gold standards framework for end-of-life care.
Before partnering with Focus, our IT was sporadic, disjointed and slow. Staff were making do with what they had, but not through lack of effort, just through a poor infrastructure and a terrible Wi-Fi connection. Our previous IT provider was a one-man band. He was personable and reliable, but not really built for the 21st century.
The moment it crystallised for me was I was on a Teams call to safeguarding, and I couldn’t access any of the records, so it was quite embarrassing. We needed to be able to share information, and it was a real struggle to do so, whereas the new Wi-Fi and the new infrastructure that we’ve got makes everything a lot clearer and a lot easier
This is particularly important when somebody may be end of life and their daughter lives in Australia, so we can connect them together much more safely and consistently so they can say their final goodbyes.
Don’t underestimate good IT support. If there’s anything I wish we could’ve done sooner is that we’d have joined Focus earlier. The changes and the impact it has to staff, residents, and their families is insurmountable.
St Bartholomew’s Court is a standalone charity nursing home in Huyton, specialising in intermediate care and end-of-life care. For years, its IT Support came from one person: personable and reliable, but not built for a busy 21st-century care home.
In this video, Michael Dutton, Matron and Registered Manager, explains what it was like before, the moment he knew things had to change, and what reliable IT Support now means for his staff, residents and their families.
What changed at St Bartholomew's Court
- Before: patchy Wi-Fi, slow fixes, and staff making do with a poor setup
- The turning point: a safeguarding call on Teams where Michael couldn’t access the records he needed
- Now: a clearer, more reliable setup that makes sharing information easier, and lets residents stay connected with family, wherever they are
Want the full story? See how St Bartholomew’s Court went from patchy, unreliable Wi-Fi to a secure network they can trust in every room, keeping care running and families close.
Read the full PDF
MICHAEL’S STORY
Why a charity-run nursing home moved on after 25 years, and what a whole team of IT Support specialists has meant for care.
Is your care home's IT Support keeping up?
If Michael’s story sounds familiar, we’d love to help. Book a free care home IT health check and we’ll look at your Wi-Fi coverage, your DSPT and your readiness for the digital switchover, then talk you through what we find in plain English. No jargon, and no obligation to switch.