IT Support Formby
Focus Technology is a locally owned IT support provider dedicated to providing lightening fast, people friendly, unlimited IT support in Formby that frees you to focus on what you do best.
Does this sound like you?
IT is taking too much time
I don’t have the time to deal with IT; I’m constantly firefighting problems and IT issues take too long to get fixed.
My business isn't secure
IT is holding me back
I want to be successful, but my IT is failing me, I lack a future plan, and my technology is outdated.
I've lost faith in my current provider.
There’s been a few instances recently that’s making me question whether it’s time to look elsewhere.
IT support that works for your business in Formby
How does IT support help my Formby business?
We provide clear and customised IT support without technical jargon. Whether you require fully managed IT services or additional support for your in-house team, our experienced specialists are ready to assist.
At Focus, we recognise the IT challenges that businesses in Formby encounter. Our goal is to be a dependable IT partner, delivering expert support whenever and wherever it’s needed.
Our fixed-cost service plans offer enterprise-level IT support at a competitive price, with simple per-managed-device pricing to maintain cost transparency.
Our responsive helpdesk operates 24/7, providing phone and remote support. For on-site assistance in Formby, our Microsoft and Apple Certified Technicians can arrive quickly, often within an hour.
What do you gain with an IT support partner?
You can trust your IT support needs are covered, so you can concentrate on what you do best. When you partner with us for your IT support, you can guarantee the following:
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Fast response, you control
Our average resolution time is 2 hours and calls are answered within 15 seconds. -
Friendly team that speaks your language
Our approach is both people-friendly and bespoke. Our experts speak your language. -
Stress-free IT partnership
150 years of combined experience and a transparent approach guarantees a stress-free partnership.
Case Study - ELF Productivity
Discover how we helped save time and streamline their IT management.
How do Focus partner with you?
Fully managed IT support for Formby
Let our expert IT support team handle everything for you, from device setup and cloud migrations to cybersecurity protection. We ensure your IT services in Formby run seamlessly, keeping your business efficient and secure. With our dedicated and friendly local support team available, you can resolve everyday IT challenges quickly.
Enhancing your Formby IT team
If you have an internal IT team, we can provide extra resources to help shape your IT support. We ensure projects are completed on time and within budget. Our partners often rely on us to handle routine support tasks, freeing their internal team to focus on strategic initiatives that enhance your business and boost ROI.
Supporting UK operations
We are often called upon by other IT providers to support clients across the country. We work seamlessly with multiple help desks to quickly resolve IT support issues, allowing your team to focus on their core responsibilities. When on-site support is needed, we serve as the local resource for IT teams.
3 easy steps to getting your IT support in Formby
Talk
Have an honest and open conversation with our experts and agree a plan tailored to your needs.
Transition
Our tech team execute our safe launch plan ensuring your systems are transferred to us safely.
Relax
Your IT is in safe hands, and you and your team can get back to work and focus on what you do best.
All-inclusive IT support for any business size
IT Support
We’ll become your dedicated technical team and strategic IT partner, overseeing your entire IT infrastructure and supporting users both on-site and remotely.
Co-Managed IT Support
Relieve your overloaded IT team with our seamless co-managed IT services for Formby. We provide the extra expertise and support you need, exactly when you need it.
Onsite IT Support
Get unlimited remote and onsite IT support within the hour. Benefit from expert service without the cost and hassle of managing your own IT team.
24/7 Support
Continuous IT support for networks, workstations, and printers. We’re available 24/7 to resolve issues, run updates, and monitor systems, so you’re always covered.
Monitoring and Maintenance
Our software keeps your systems secure and constantly monitored. We spot and address potential issues before they disrupt your business, ensuring proactive maintenance.
Technical Roadmap
A 3-year tech plan aligned with your goals. Enjoy quarterly strategic reviews and tailored technology recommendations that fit your business needs only.
Elevate your Formby IT support
Fast service
Partner with our experts for prompt resolution, fast response times and regular updates.
Friendly support
Our friendly, attentive support team speak your language and exceeds expectations.
Stress-free IT
Transform your IT support with a custom plan, dedicated experts, and quarterly reviews to stay on track.
101-day smile guarantee
Cancel freely anytime, we’ll assist your transition, donating a month’s support to your chosen charity.
What does working with Focus look like?
"Focus manages all our computers, software updates, and malware solutions. Their support response times are excellent, always delivering prompt and positive outcomes."
Michael D
"The team at Focus are always incredibly responsive, swiftly resolving all of our IT issues without hassle. They have also been excellent in assisting us with our security strategy."
Paula C
"Having Focus as our IT support partner frees up my time so I can concentrate on my core responsibilities. They efficiently manage IT tasks, and their response times are consistently excellent."
Ryan J
"Focus fully support us and their advice and expertise has been invaluable. My business technology is in safe hands and they always go above and beyond for us - it truly is a partnership."
Marilyn T
"Since Focus has become our IT support partner, we've become more secure and proactive, allowing us to anticipate and address problems before our quarterly meetings."
Martin D
"An excellent, knowledgeable team. Their ability to understand our needs and provide a bespoke solution was fantastic. Highly recommended, and look forward to working together more."
Susie S
"Focus delivers the best service hands down. As a company dependent on 24/7 system connectivity, their response is always lightning fast and friendly with minimal fuss."
Paul A
"Great support for IT business issues that arise during the working day, tickets are raised and responded to promptly, limiting downtime."
Vicky S
"We use Focus for IT support because they're the best. They resolve IT issues quickly and understand my business to avoid surprises. Transitioning was seamless."
Alan J
"From the outset, service has been exceptional. They are patient and understanding of our business needs, including accommodating our unconventional hours."
Katie S
"Focus have been fantastic at solving my issues. Susan is incredibly friendly. My problems are resolved quickly and at a great price. I highly recommend Focus to everyone."
Aljoša V
"A top-quality IT support partner! The team go above and beyond to fix my issues. Anthony and Susan are always incredibly helpful."
Lewis J
"Phil and all the team at Focus are consistently quick to respond, resolve, and prevent any issues I have. Highly recommend their IT services!"
Harvey L
Technical issues resolved while you’re on a call with us.
Success based on your level of satisfaction.
Average time for technical issues to be resolved.
Get through to our friendly tech team within 15 seconds.
You'll be in good hands
Download your FREE IT support partner checklist
If you’re unsure what to look for when comparing providers, this checklist will gives you 50 key points you need to make the right decision. Use it to compare up to 3 providers.
- Discover how to compare rapid response times between partners.
- Find out how to evaluate proactive management across providers.
- Learn how to assess the benefits of 24/7 support from different IT support partners.
Proud to deliver first-class IT Services in Formby
Choose from comprehensive IT support packages with simple per-managed-device pricing to help manage your costs. Our friendly, certified Microsoft and Apple technicians provide fast, effective on-site support, including critical one-hour response times.
We use our expertise to recommend technology tailored to your business and team, helping you automate processes and boost efficiency throughout your Formby-based business.
Our Business Technology Advisors will work with you to create a personalised, 3-year IT strategy roadmap. This roadmap will help your Formby business grow, overcome key challenges, and achieve your financial goals.
When you succeed, we succeed. That’s why we stay in touch with regular business review meetings to ensure your IT support and services align with your goals.
Formby IT Services
Need fast and reliable IT support in Formby? We offer flexible solutions that fit your schedule and keep your business running smoothly.
Pick a time that suits you, and our IT experts will help—quickly.
Our instant IT support by phone makes problem-solving simple. We resolve 80% of issues on the spot, saving you time and keeping your team productive.
Choose a time that works best for you, and our IT experts will reach out instantly.
Our instant IT support via phone streamlines the process for queries and requests. With 80% of inbound calls resolved instantly, you save valuable time.
Why Do You Need an IT Support Company in Formby?
Tech problems slow businesses down and disrupt daily operations. Issues like network failures, cyber threats, and data loss can cost you time, productivity, and money.
We fix problems fast, ensuring your business stays on track without unnecessary delays.
Many IT issues can be resolved remotely. But when on-site support is needed, our experts respond quickly—because waiting isn’t an option.
Our core values
Commitment
Demonstrate dedication, accountability, and care for partners, and colleagues.
Partnership
Make decisions that prioritise the best outcomes for all, ensuring mutual benefit.
People First
Remain agile, responsive, and dedicated to delivering exceptional service experiences.
Embrace Change
Continuously embrace change and always plan deliberately, adapting to evolving needs.
Integrity
Stay true to values and integrity always, demonstrating honesty and responsibility to all.
Always Improving to Serve You Better
At Focus, we believe in constant improvement. We’re always looking for new ways to grow and help our clients. Learning new skills and trying fresh ideas helps us deliver top-quality IT services in today’s fast-changing world.
We’re part of a global network of IT companies. Every quarter, we meet with other Managed Service Providers (MSPs). These meetings help us share ideas, learn best practices, and improve how we work. Talking with industry leaders keeps us up to date with the latest tech trends. It also helps us improve in four key areas: Business, Leadership, Legacy, and People.
- Business: We focus on managing growth and planning for long-term success.
- Leadership: We develop strong leaders who inspire teams and drive change.
- Legacy: We aim to make a lasting, positive impact in the IT world.
- People: We create a workplace where talent can grow and thrive.
We track our progress using industry benchmarks from over 4,000 IT businesses worldwide. This helps us see how we’re doing and find ways to improve.
By comparing ourselves with other IT companies, we stay flexible, informed, and ready to adapt. This approach ensures we always deliver the best service possible.
Frequently asked questions about IT support in Formby
MSP stands for Managed Service Provider and it refers to an organisation that proactively manages your IT function (computers, cloud and on premise servers, network, etc) to an agreed service level for a fixed monthly cost.
Even without input or co-operation from your current provider we can safely migrate you to our managed services.
Absolutely. If you’ve never outsourced your IT management before we can discuss the different options and items that you need to be aware of for your own individual circumstances.
All incoming support calls are answered by a Microsoft and/or Apple professional support engineer who is a member of the service desk team. Our friendly professional service desk team provides day-to-day 1st to 3rd line technical break/fix support and third-party application support to all of our clients 24 hours a day, 7 days a week.
Every member of our service desk team is trained to provide instant telephone and remote technical assistance.
80%+ of reported technical support issues are resolved within a single phone call by our friendly 1st and 2nd line remote support engineers. We will always aim to resolve your IT issue as quickly and efficiently as possible. This strategy gets you operational as quickly as possible and stops telephone tag.
Not all technical support issues can be fixed immediately and sometimes we require additional time to resolve more challenging and complex IT issues.
In this instance, our 1st/2nd line engineer will immediately escalate the issue to a 3rd line support technician, who will resolve the technical support issue as quickly and efficiently as possible. In addition:
- You’ll be provided with a new ticket number.
- You can check the status of your open issue through our online partner portal.
- A member of the 3rd-line technical support team will update the ticket details and contact you periodically to report on our progress.
All service-related emails are automatically turned in incident tickets and presented to our service desk team. You will receive an automated acknowledgement, and the team will triage the request and respond to support you accordingly.
Yes. Administrative changes are included as part of our fully managed IT support service. * Examples of administrative changes include:
- Creating new user accounts
- Creating new email addresses
- Permission and privilege changes
- Firewall rules and configuration changes
- User account password resets
*Please note – All administrative changes must be confirmed in writing by a member of staff with authority to approve any changes on your company network.
We provide reactive onsite field technical support service in the rare 10% of cases where a technical support issue cannot be resolved remotely.
- For business critical issues – We’ll aim to have an engineer onsite within the hour.
- For non-business critical issues – We’ll aim to have an engineer onsite within 24 hours.
Yes. We provide flexible levels of 24/7 IT support cover that can be tailored to your business needs. We do not outsource any of the support team. All technical support covered outside of standard business hours (Monday – Friday 8:00 – 18:00) is provided by our own internal personnel.
Switching from your current IT support provider can feel like a big step, and we understand that. That’s why we have developed our Safe Launch process to ensure a smooth transition of IT services.
Our Safe Launch process entails a detailed project headed by one of our lead engineers to ensure we have all the necessary details to support you effectively. They also ensure a safe implementation of the new tools and services that will help transform your experience.
In addition, we will overlap with your current service for a month at no cost to give you peace of mind and demonstrate our commitment to ensuring a safe launch of your services with us.
We aim to complete the process and start the overlap within two weeks of you signing an IT services agreement with us. The time it takes to complete this process depends on the size and complexity of your IT Infrastructure.
No, we don’t suggest this as a matter of course. We will evaluate your individual circumstances, your needs and make recommendations to achieve your goals.
Yes we can. We can provide consultation and assessments in Cyber Essentials and Cyber Essentials Plus.
Our service desk is open 24/7 to supported clients. Other business teams are available from 08:00 to 18:00 Monday through Friday.
Yes, we do. We support charities and not-for-profit organisations because we understand their importance in both society and the business world. We make sure they have the technology and expertise to thrive in the modern world. Additionally, we offer special rates for select services, software and even hardware.
No, it won’t cause any issues. Bespoke line-of-business software is the backbone of many companies in the 21st century, and we will work closely with your vendors and support partners to provide a seamless experience to your users.
Of course. We have videos and written testimonials on our website, but if you would like to speak directly to one of our clients we will be more than happy to arrange that.
If you want to burn the midnight oil we will too. You can log a ticket with our team any time of day. The cogs of modern business don’t stop when the sun goes down, neither should your IT support Liverpool.
No. It doesn’t make any difference to us if you know very little or a lot about your IT systems and setup.
It is often said that having an IT support partner geographically close Formby is unnecessary as a lot of work can be done remotely.
While 98% of our work is done remotely there are occasions where it helps that we are so close to the key business areas in the Formby and the surrounding region.
Yes, we do. As a managed IT support partner, you can contact our friendly technical team to solve your IT issue by phone, email, or self-service portal. The choice is yours.
We have over 150 years of collective knowledge and experience a our disposal to ensure the highest level of support for your business in St Helens. With Microsoft-certified engineers in our ranks, there is no shortage of up-to-date knowledge on hand to assist you.
We can look after you by effectively using technology. We constantly monitor the resource levels on our service desk to ensure our recruitment programme regularly brings staff training in line with the number of clients we bring on. Using the best possible technology and business processes, Focus is always on hand to support any supported user. By continually monitoring resource levels on our service desk, we ensure we have the firepower to provide a best-in-class rated user experience at each contact.