IT support that works for your business
How can IT support help my business?
At Focus, we understand the IT challenges your business faces. We’re here to be your reliable partner, offering expert support whenever and wherever you need it.
We provide clear, tailored IT support without confusing jargon. Whether you need comprehensive managed IT solutions or extra help for your in-house team, our trusted technical experts are here to assist.
Our fixed-cost service plans deliver enterprise-level IT support at an affordable rate, with straightforward ‘per managed device’ pricing to keep your costs predictable.
Our friendly service desk team is available 24/7 for phone and remote support. If you need on-site help, our local Microsoft and Apple Certified Technicians are ready to respond quickly, often within an hour.
What do you gain with an IT support partner?
You can trust your IT needs are covered, so you can concentrate on what you do best. When you partner with us for your IT support, you can guarantee the following:
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Fast response, you control
IT support with direct access to engineers, call answers in 15 seconds, 24/7 availability, and onsite help within the hour. -
Proactive IT management
Round-the-clock network monitoring, automatic device updates, security patches, and seamless background installations. -
Dedicated technology partner
Provides quarterly strategic reviews, a 3-year tech roadmap, and tailored technology recommendations.
How do Focus partner with you?
Fully managed IT support
Let us take care of your IT with a dedicated, friendly team of experts. We’ll manage everything from device setup and cloud migrations to cyber security, ensuring your systems runs smoothly. Our support team is always available to tackle everyday issues, so you can focus on your business with peace of mind.
Enhancing your internal IT team
If you have an internal IT team, we can provide extra resources to help shape your IT support. We ensure projects are completed on time and within budget. Our partners often rely on us to handle routine support tasks, freeing their internal team to focus on strategic initiatives that enhance your business and boost ROI.
Supporting international operations
We are often called upon by other IT providers to support clients across the country. We work seamlessly with multiple help desks to quickly resolve IT support issues, allowing your team to focus on their core responsibilities. When on-site support is needed, we serve as the local resource for IT teams.
All-inclusive IT support plans for any business size
Managed IT Support
We’ll become your dedicated technical team and strategic IT partner, overseeing your entire IT infrastructure and supporting users both on-site and remotely.
Co-Managed IT Support
Relieve your overloaded IT team with our seamless co-managed services. We provide the extra expertise and support you need, exactly when you need it.
Onsite IT Support
Get unlimited remote and onsite IT support within the hour. Benefit from expert service without the cost and hassle of managing your own IT team.
24/7 Support
Continuous IT support for networks, workstations, and printers. We’re available 24/7 to resolve issues, run updates, and monitor systems, so you’re always covered.
Monitoring and Maintenance
Our software keeps your systems secure and constantly monitored. We spot and address potential issues before they disrupt your business, ensuring proactive maintenance.
Technical Roadmap
A 3-year tech plan aligned with your goals. Enjoy quarterly strategic reviews and tailored technology recommendations that fit your business needs only.
Elevate up your IT support
Fast service
Partner with our experts for prompt resolution, fast response times and regular updates.
Friendly support
Our friendly, attentive support team speaks your language and exceeds expectations.
Stress-free IT
Transform your IT with a custom plan, dedicated experts, and quarterly reviews to stay on track.
101-day smile guarantee
Cancel freely anytime, we’ll assist your transition, donating a month’s support to your chosen charity.
What does working with Focus look like?
"Focus manages all our computers, software updates, and malware solutions. Their support response times are excellent, always delivering prompt and positive outcomes."
Michael D
"The team at Focus are always incredibly responsive, swiftly resolving all of our IT issues without hassle. They have also been excellent in assisting us with our security strategy."
Paula C
"Having Focus as our IT support partner frees up my time so I can concentrate on my core responsibilities. They efficiently manage IT tasks, and their response times are consistently excellent."
Ryan J
"Focus fully support us and their advice and expertise has been invaluable. My business technology is in safe hands and they always go above and beyond for us - it truly is a partnership."
Marilyn T
"Since Focus has become our IT support partner, we've become more secure and proactive, allowing us to anticipate and address problems before our quarterly meetings."
Martin D
"An excellent, knowledgeable team. Their ability to understand our needs and provide a bespoke solution was fantastic. Highly recommended, and look forward to working together more."
Susie S
"Focus delivers the best service hands down. As a company dependent on 24/7 system connectivity, their response is always lightning fast and friendly with minimal fuss."
Paul A
"Great support for IT business issues that arise during the working day, tickets are raised and responded to promptly, limiting downtime."
Vicky S
"We use Focus for IT support because they're the best. They resolve IT issues quickly and understand my business to avoid surprises. Transitioning was seamless."
Alan J
"From the outset, service has been exceptional. They are patient and understanding of our business needs, including accommodating our unconventional hours."
Katie S
"Focus have been fantastic at solving my issues. Susan is incredibly friendly. My problems are resolved quickly and at a great price. I highly recommend Focus to everyone."
Aljoša V
"A top-quality IT support partner! The team go above and beyond to fix my issues. Anthony and Susan are always incredibly helpful."
Lewis J
"Phil and all the team at Focus are consistently quick to respond, resolve, and prevent any issues I have. Highly recommend their IT services!"
Harvey L
Technical issues resolved while you’re on a call with us.
Success based on your level of satisfaction.
Average time for technical issues to be resolved.
Get through to our friendly tech team within 15 seconds.
Download your FREE IT support partner checklist
If you’re unsure what to look for when comparing providers, this checklist will gives you 50 key points you need to make the right decision. Use it to compare up to 3 providers.
- Discover how to compare rapid response times between partners.
- Find out how to evaluate proactive management across providers.
- Learn how to assess the benefits of 24/7 support from different IT support partners.
You'll be in good hands
Our core values
Commitment
Demonstrate dedication, accountability, and care for partners, and colleagues.
Partnership
Make decisions that prioritise the best outcomes for all, ensuring mutual benefit.
People First
Remain agile, responsive, and dedicated to delivering exceptional service experiences.
Embrace Change
Continuously embrace change and always plan deliberately, adapting to evolving needs.
Integrity
Stay true to values and integrity always, demonstrating honesty and responsibility to all.
Best in class, benchmarked performance
We thrive on continuous improvement, constantly challenging ourselves and each other to grow.
Being part of a global IT peer group, we meet quarterly to exchange knowledge, experience, and best practices with other MSPs.
This collaborative effort helps us excel in four key areas: Business, Leadership, Legacy, and People.
Our performance is rigorously measured against metrics used by 4000 other IT businesses, ensuring our focus on progress in a rapidly evolving industry.
Benchmarking against a diverse group of IT businesses keeps us informed and connected, enabling us to consistently deliver exceptional service to our partners.