IT Support Knowsley
Focus Technology is a locally owned IT support provider in Knowsley dedicated to providing lightning fast, people friendly, unlimited IT support that frees you to focus on what you do best.
Does this sound like you?
IT is taking too much time
I don’t have the time to deal with IT; I’m constantly firefighting problems and IT issues take too long to get fixed.
My business isn't secure
IT is holding me back
I want to be successful, but my IT is failing me, I lack a future plan, and my technology is outdated.
I've lost faith in my current provider.
There’s been a few instances recently that’s making me question whether it’s time to look elsewhere.
IT support that works for your business in Knowsley
How can Focus IT support help my business?
At Focus, we understand the IT challenges your Knowsley business faces.
We’re here to be your reliable partner, offering expert IT support whenever and wherever you need it.
We provide clear, tailored IT support without confusing language. Whether you need comprehensive managed IT support or extra help for your in-house team, our trusted technical experts are here to assist.
Our fixed-cost service plans deliver enterprise-level IT support at an affordable rate, with straightforward ‘per managed device’ pricing to keep your costs predictable.
Our friendly service desk team is available 24/7 for phone and remote support. If you need on-site help in Knowsley, our local Microsoft and Apple Certified Technicians are ready to respond quickly, often within an hour.
What do you gain with Focus as your IT support?
You can trust your IT support needs are covered, so you can concentrate on what you do best. When you partner with us for your IT support, you can guarantee the following:
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Fast response, you control
Our average resolution time is 2 hours and calls are answered within 15 seconds. -
Friendly team that speaks your language
Our approach is both people-friendly and bespoke. Our experts speak your language. -
Stress-free IT partnership
150 years of combined experience and a transparent approach guarantees a stress-free partnership.
Case Study - ELF Productivity
Discover how we helped save time and streamline their IT management.
How do Focus partner with you?
Fully managed IT support
Let us take care of your IT support with a dedicated, friendly team of experts. We’ll manage everything from device setup and cloud migrations to cyber security, ensuring your systems runs smoothly. Our Knowsley support team is always available to tackle everyday issues, so you can focus on your business with peace of mind.
Enhancing your internal IT team
If you have an internal IT team, we can provide extra resources to help shape your IT support. We ensure projects are completed on time and within budget. Our partners often rely on us to handle routine support tasks, freeing their internal team to focus on strategic initiatives that enhance your business and boost ROI.
Supporting UK operations
We are often called upon by other IT providers to support clients across the country. We work seamlessly with multiple help desks to quickly resolve IT support issues, allowing your team to focus on their core responsibilities. When on-site support is needed, we serve as the local resource for IT teams.
All-inclusive IT support for any business size in Knowsley
IT Support Knowlsey
We’ll become your dedicated technical team and strategic IT partner, overseeing your entire IT infrastructure and supporting users both on-site and remotely.
Co-Managed IT Support
Relieve your overloaded IT team with our seamless co-managed services. We provide the extra expertise and support you need, exactly when you need it.
Onsite IT Support
Get unlimited remote and onsite IT support within the hour. Benefit from expert service without the cost and hassle of managing your own IT team.
24/7 Support
Continuous IT support for networks, workstations, and printers. We’re available 24/7 to resolve issues, run updates, and monitor systems, so you’re always covered.
Monitoring and Maintenance
Our software keeps your systems secure and constantly monitored. We spot and address potential issues before they disrupt your business, ensuring proactive maintenance.
Technical Roadmap
A 3-year tech plan aligned with your goals. Enjoy quarterly strategic reviews and tailored technology recommendations that fit your business needs only.
What does working with Focus look like?
"Focus manages all our computers, software updates, and malware solutions. Their support response times are excellent, always delivering prompt and positive outcomes."
Michael D
"The team at Focus are always incredibly responsive, swiftly resolving all of our IT issues without hassle. They have also been excellent in assisting us with our security strategy."
Paula C
"Having Focus as our IT support partner frees up my time so I can concentrate on my core responsibilities. They efficiently manage IT tasks, and their response times are consistently excellent."
Ryan J
"Focus fully support us and their advice and expertise has been invaluable. My business technology is in safe hands and they always go above and beyond for us - it truly is a partnership."
Marilyn T
"Since Focus has become our IT support partner, we've become more secure and proactive, allowing us to anticipate and address problems before our quarterly meetings."
Martin D
"An excellent, knowledgeable team. Their ability to understand our needs and provide a bespoke solution was fantastic. Highly recommended, and look forward to working together more."
Susie S
"Focus delivers the best service hands down. As a company dependent on 24/7 system connectivity, their response is always lightning fast and friendly with minimal fuss."
Paul A
"Great support for IT business issues that arise during the working day, tickets are raised and responded to promptly, limiting downtime."
Vicky S
"We use Focus for IT support because they're the best. They resolve IT issues quickly and understand my business to avoid surprises. Transitioning was seamless."
Alan J
"From the outset, service has been exceptional. They are patient and understanding of our business needs, including accommodating our unconventional hours."
Katie S
"Focus have been fantastic at solving my issues. Susan is incredibly friendly. My problems are resolved quickly and at a great price. I highly recommend Focus to everyone."
Aljoša V
"A top-quality IT support partner! The team go above and beyond to fix my issues. Anthony and Susan are always incredibly helpful."
Lewis J
"Phil and all the team at Focus are consistently quick to respond, resolve, and prevent any issues I have. Highly recommend their IT services!"
Harvey L
3 easy steps to your IT support in Knowsley
Talk
Transition
Relax
Download your FREE IT support Knowsley checklist
If you’re unsure what to look for when comparing providers, this checklist will gives you 50 key points you need to make the right decision. Use it to compare up to 3 providers.
- Discover how to compare rapid response times between partners.
- Find out how to evaluate proactive management across providers.
- Learn how to assess the benefits of 24/7 support from different IT support partners.
Elevate your Knowsley IT support
Fast service
Partner with our experts for prompt resolution, fast response times and regular updates.
Friendly support
Our friendly, attentive support team in Knowsley speaks your language and exceeds expectations.
Stress-free IT
Transform your IT support with a custom plan, dedicated experts, and quarterly reviews to stay on track.
101-day smile guarantee
Cancel freely anytime, we’ll assist your transition, donating a month’s support to your chosen charity.
Proud to deliver first-class IT support to businesses in Knowsley
Choose from comprehensive IT support plans with simple ‘per managed device’ pricing to manage costs. Our friendly, certified Microsoft and Apple technicians offer fast, effective onsite support, including critical one-hour response times.
We use our expertise to recommend technology tailored to your business and team, helping you automate processes and boost efficiency throughout your Knowsley-based business.
Our Business Technology Advisors will work with you to create a personalised, 3 year IT strategy roadmap. This roadmap will help your Knowsley business expand, overcome challenges, and achieve your financial goals.
When you succeed, we succeed, so we keep in touch and have regular business review meetings with your dedicated Business Technology Advisor to ensure your IT support stays aligned with your business goals.
You'll be in good hands
IT Support Knowsley
Do you need an IT support partner in Knowsley? We offer you and your team the flexibility to schedule IT issue resolutions at your convenience, minimising disruptions to your workforce.
Choose a time that works best for you, and our IT experts will reach out instantly.
Our instant IT support via telephone streamlines the process for queries or requests. Saving you valuable time, 80% of inbound call requests are resolved instantly.
Why do you need an IT support company?
Reliable IT support is crucial for the smooth operation of your Knowsley business, and that’s where our IT support comes in. IT issues, whether related to network connectivity, cyber security, or data loss, can bring your business to a standstill.
We understand the urgency of resolving these challenges promptly.
While many IT problems can be resolved remotely, some require an expert IT consultant to work on-site for a swift resolution. Waiting for hours is not an option when time and money are at stake.
Technical issues resolved while you’re on a call with us.
Success based on your level of satisfaction.
Average time for technical issues to be resolved.
Get through to our friendly tech team within 15 seconds.
Our core values
Commitment
Demonstrate dedication, accountability, and care for partners, and colleagues.
Partnership
Make decisions that prioritise the best outcomes for all, ensuring mutual benefit.
People First
Remain agile, responsive, and dedicated to delivering exceptional service experiences.
Embrace Change
Continuously embrace change and always plan deliberately, adapting to evolving needs.
Integrity
Stay true to values and integrity always, demonstrating honesty and responsibility to all.
Best in class, benchmarked performance
We thrive on continuous improvement, constantly challenging ourselves and each other to grow.
Being part of a global IT peer group, we meet quarterly to exchange knowledge, experience, and best practices with other MSPs.
This collaborative effort helps us excel in four key areas: Business, Leadership, Legacy, and People.
Our performance is rigorously measured against metrics used by 4000 other IT businesses, ensuring our focus on progress in a rapidly evolving industry.
Benchmarking against a diverse group of IT businesses keeps us informed and connected, enabling us to consistently deliver exceptional service to our partners.
Frequently asked questions about IT support in Knowsley
MSP stands for Managed Service Provider and it refers to an organisation that proactively manages your IT function (computers, cloud and on premise servers, network, etc) to an agreed service level for a fixed monthly cost.
Even without input or co-operation from your current provider we can safely migrate you to our managed services.
Absolutely. If you’ve never outsourced your IT management before we can discuss the different options and items that you need to be aware of for your own individual circumstances.
All incoming support calls are answered by a Microsoft and/or Apple professional support engineer who is a member of the service desk team. Our friendly professional service desk team provides day-to-day 1st to 3rd line technical break/fix support and third-party application support to all of our clients 24 hours a day, 7 days a week.
Every member of our service desk team is trained to provide instant telephone and remote technical assistance.
80%+ of reported technical support issues are resolved within a single phone call by our friendly 1st and 2nd line remote support engineers. We will always aim to resolve your IT issue as quickly and efficiently as possible. This strategy gets you operational as quickly as possible and stops telephone tag.
Not all technical support issues can be fixed immediately and sometimes we require additional time to resolve more challenging and complex IT issues.
In this instance, our 1st/2nd line engineer will immediately escalate the issue to a 3rd line support technician, who will resolve the technical support issue as quickly and efficiently as possible. In addition:
- You’ll be provided with a new ticket number.
- You can check the status of your open issue through our online partner portal.
- A member of the 3rd-line technical support team will update the ticket details and contact you periodically to report on our progress.
All service-related emails are automatically turned in incident tickets and presented to our service desk team. You will receive an automated acknowledgement, and the team will triage the request and respond to support you accordingly.
Yes. Administrative changes are included as part of our fully managed IT support service. * Examples of Administrative changes include:
- Creating new user accounts
- Creating new email addresses
- Permission and privilege changes
- Firewall rules and configuration changes
- User account password resets
*Please note – All administrative changes must be confirmed in writing by a member of staff with authority to approve any changes on your company network.
We provide reactive onsite field technical support service in the rare 10% of cases where a technical support issue cannot be resolved remotely.
- For business critical issues – We’ll aim to have an engineer onsite within the hour.
- For non-business critical issues – We’ll aim to have an engineer onsite within 24 hours.
Yes. We provide flexible levels of 24/7 IT support cover that can be tailored to your business needs. We do not outsource any of the support team. All technical support covered outside of standard business hours (Monday – Friday 08:00 – 18:00) is provided by our own internal personnel.
Switching from your current IT provider can feel like a big step, and we understand that. That’s why we have developed our Safe Launch process to ensure a smooth transition of services.
Our Safe Launch process entails a detailed project headed by one of our lead engineers to ensure we have all the necessary details to support you effectively. They also ensure a safe implementation of the new tools and services that will help transform your experience.
In addition, we will overlap with your current service for a month at no cost to give you peace of mind and demonstrate our commitment to ensuring a safe launch of your services with us.
We aim to complete the process and start the overlap within two weeks of you signing an IT Services agreement with us. The time it takes to complete this process depends on the size and complexity of your IT Infrastructure.
No, we don’t suggest this as a matter of course. We will evaluate your individual circumstances, your needs and make recommendations to achieve your goals.
Yes we can. We can provide consultation and assessments in Cyber Essentials and Cyber Essentials Plus.
Our service desk is open 24/7 to supported clients. Other business teams are available from 08:00 to 18:00 Monday through Friday.
Yes, we do. We support charities and not-for-profit organizations because we understand their importance in both society and the business world. we make sure they have the technology and expertise to thrive in the modern world. Additionally, we offer special rates for select services, software and even hardware.
No, it won’t cause any issues. Bespoke line-of-business software is the backbone of many companies in the 21st century, and we will work closely with your vendors and support partners to provide a seamless experience to your users.
Of course. We have videos and written testimonials on this website, but if you would like to speak directly to one of our clients we will be more than happy to arrange that.
If you want to burn the midnight oil we will too. You can log a ticket with our team any time of day. The cogs of modern business don’t stop when the sun goes down, neither should your IT support Knowsley.
No. It doesn’t make any difference to us if you know very little or a lot about your IT systems and setup.
It is often said that having an IT Support partner geographically close to Knowsley, Prescot, Eccleston, Kirkby is unnecessary as a lot of work can be done remotely.
While 98% of our work is done remotely there are occasions where it helps that we are so close to the key business areas in the Knowsley, Prescot and Merseyside region.
Yes, we do. As a managed IT support Knowsley client, you can contact our friendly technical team to solve your IT issue by phone, email, or self-service portal. The choice is yours.
We have over 150 years of collective knowledge and experience a our disposal to ensure the highest level of support for your business in Knowsley. With Microsoft-certified engineers in our ranks, there is no shortage of up-to-date knowledge on hand to assist you.
We can look after you by effectively using technology. We constantly monitor the resource levels on our service desk to ensure our recruitment programme regularly brings staff training in line with the number of clients we bring on. Using the best possible technology and business processes, Focus is always on hand to support any supported user. By continually monitoring resource levels on our service desk, we ensure we have the firepower to provide a best-in-class rated user experience at each contact.