101-Day Smile Guarentee
Try Focus with Complete Confidence
Your IT Support Safety Net
We understand that choosing a new IT support provider is a big decision, and we want you to feel confident every step of the way. That’s why we offer our 101-Day Smile Guarantee – a unique promise that lets you experience our IT support services risk-free.
You get full access to our Managed IT Support, including all the features, benefits, and expertise that make us fast, friendly, and stress-free. If, at any point during the first 101 days, you feel we’re not the right fit for your business, we’ll help you transition to another provider at no cost. Plus, we’ll donate one month’s support fee to a charity of your choice.
101-Day Grace Period – No Strings Attached
No Exit Fees or Hidden Charges
No long-term risk. Just complete confidence in your decision.
Charitable Giving if You Decide Not to Stay
How the 101-Day Smile Guarantee Works
Day 1: Welcome Aboard
You start your journey with us and receive the full benefits of our expert Managed IT Support. From day one, our friendly team is here to make your IT simple, secure, and effective.
Day 2 to 100: Full Support Experience
Enjoy everything we have to offer – rapid response times, proactive monitoring, reliable cybersecurity, and tailored IT advice. Throughout this period, we check in with you regularly to ensure you’re 100% satisfied.
Day 101: Smile or Say Goodbye
Still smiling? Brilliant! We look forward to a long-lasting partnership. Not quite there? No problem. We’ll support you in transitioning to another provider at no cost, and donate a month’s support fee to a charity of your choice – because we believe in doing right by our clients.
Why Choose Focus?
With Focus, the 101-Day Smile Guarantee is just the beginning. We also offer our Safe Launch onboarding process, designed to ensure a seamless, stress-free transition to our services. From day one, we handle everything – from system access and setup to proactive monitoring – so you experience zero downtime and complete peace of mind. We go above and beyond to deliver IT support that truly makes a difference:
- Over 150 Years of Combined Experience
- 95-97% Customer Satisfaction
- Friendly, Human-Centred Support
- Proactive Problem Solving
- Flexible IT Solutions That Grow With You
Let’s make IT support something you can smile about – risk-free. We created the 101-Day Smile Guarantee because we believe every business deserves to experience IT support that not only works but makes life easier, smoother, and better. You shouldn’t have to settle – and now, you don’t have to.