Moving anything, whether it be your home, bank account, gas supplier or IT provider can cause some disruption, but it doesn’t need to if it’s done correctly.
Businesses have many concerns when it comes to switching IT providers, but they can all be overcome and a smooth transition from one provider to another can be achieved.
We will work hand-in-hand with you to meet your IT moving needs. Just fill in the details and we'll contact you to arrange an informal meeting.
A good IT partner will have a robust service transition process for moving IT providers which will fully document all of your systems, and meet with your staff to see how they’re using your IT systems to do their jobs.
This process would cover things such as:
How do we know if you have the skillset to take over?
Most business systems will run on core technologies which will be the same across many businesses. Technologies such as Microsoft Server, Office 365, VMWare, Exchange, Outlook, Windows, VPN, remote access are commonplace in most businesses. Our team have over 20+ years’ experience within the MSP industry and specialise in supporting a selection of different small business environment cohesively. The knowledge we have gained, our focus on strategy and your people is the difference and value we bring to your business to ensure you maximise your investment in your technology.
We don’t have all the passwords!
Your current IT provider will hold all passwords to your environment to allow them to deliver your current support offering. You own your technology environment and as a best practice, your disaster recovery policy should hold essential passwords for your environment, so as not to put your business at any risk. If this is not the case act now and formulate a disaster recovery plan and gain these details (along with other key information and scenarios). Once this is done, put it in your fire safe or give it to a director to keep secure at home. You should have the passwords for all of your systems, and you shouldn’t ever be in a position where your IT Provider can hold to you ransom.
Our old IT company won’t be happy and will cause us problems!
Sometimes people are mature about this and cooperate or information about your systems is just not very well documented, and other times the old provider may decide that they don’t want to be co-operative as they’re losing a contract. Either way, as your new provider we will complete a risk assessment and if required reset passwords without the old provider being involved if necessary.
We deal with a particular engineer, they know all our systems, they’re not great but he knows us
Many small IT providers will work in this way, where you deal with the same person all the time and they get to know you, this often causes the day to day issues. These model normally exposes availability issues, the depth of skills to advise you best due to exposure and they represent a single point of failure. For example, when they’re on holiday your service will drop dramatically when their colleagues try to help you. Instead, our model uses a team of qualified staff and a proven process to provide you with support and consultancy you require, you are then ringing a mature company, not a person.
We’re worried about hidden costs!
We are very transparent about what is included within our fixed-fee support partnership and what is extra. Typically you can expect to pay a fixed monthly amount for unlimited support, this includes maintaining your servers, supporting your staff on a day to day basis, monitoring your systems and day to day administration. It will typically not include changes such as new hardware, software installation, project work or consultancy. For these extras.
Our staff won’t know who to call
At the start of any new support contract, it is important that your people know that the provider has been changed. Most importantly they need to know who to call, who to email and how to log into any support systems. You will get a dedicated onboarding contact to work alongside you and your people. During this process, you will also have a member of staff from Focus Technology on-site to meet with your team and walk them through the changes to ensure a smooth transition.
Hiring an expert...
Switching IT providers can be a very smooth process if it’s carried out correctly and shouldn’t be something to worry about. When you hire an expert to do anything they should have done this many times before and have a very evolved process. When you meet with your new provider, ask them how they plan to cover off these different aspects and if they cover all of the points above you know that they do this all the time.
Get in Touch…
At Focus Technology, we have a team of experienced staff to make sure switching IT providers is a smooth process from start to finish.
If you’re nearing the end of your contract, or are just not happy with the level of service you’re receiving, please contact us for more information on how we can help!
Paddock Business Centre, 2 Paddock Road, West Pimbo, Skelmersdale, WN8 9PL
Call: 01942 835912
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