Business Managed IT Support
You won’t have to explain what you do,
we understand every business is different
Proactive IT & Strategic Support Services for business
Do you depend on technology to maximise the efficiency of your business?
Has that technology ever let you down?
We work with businesses all day, every day, and the FTS team undergo rigorous and continual training in the technologies businesses use. This enables us to provide the highest level of support and advice, from end user support through to highly specialised technical assistance.
Our Fixed-Cost proactive service plans will deliver your company enterprise-level IT support and solutions that are tailor-made to relieve all of your organisation’s technology-induced pain points.
What do you need from Your Managed IT Support Partner?
Guaranteed 10-minute technical responce time
- You will always speak instantly to highly qualified engineers.
- Support access 24/7, 365 days a year – when you need help.
- Unlimited Telephone and Remote Support.
- Onsite Business critical support within the hour.
Proactive IT, Security & Compliance Management
- 24/7/365 Pro-active Network Monitoring so you can sleep at night.
- We ensure maximum uptime for your people to be productive and impact your business.
- Proactive device updates and security patch management.
- We install all updates and security patches in the background so you don’t have to
Alignment with your business strategy and vision
- We become your technical manager providing dedicated quarterly strategic reviews and vision align to your IT technology goal
- We develop a personal 3-year technology roadmap, aligned to your business plans and targets.
- We recommend technology that is only aligned to your people and business goals, automating processes & increasing your operations and efficiency across your business.
Get Instant Support from 24 hours a day, every day, when you need assistance
INSTANT IT Support from 8:00am to 6:00pm.
We offer three different types of all-inclusive IT Support Wigan plans that all embrace a simple ‘per managed device’ pricing model to keep costs controlled. Fast effective Onsite Technical Support and business-critical one-hour Onsite Support is provided by our Local Microsoft and/or Apple Certified Field Support Technicians.
What our clients say
FTS took our brief, helped us understand the risks around the change and then implemented a
solution that has enhanced not only our productivity but also our business reporting."
even when we call with small niggles, he is always happy to help!"
They have also been brilliant at helping us with our Security Strategy."
Keeping technology aligned with Your business strategy!
Your bespoke IT Strategy Roadmap to cover the next 12-36 months that matches how technology will enable your business plan, solve your business challenges and drive your financial growth to hit your legacy plan.
Having a plan is essential for achieving your business and personnel goals along with keeping our partnership strong.
The primary functions of an IT Strategy Roadmap will help you to:
- Understand the risk you have aligned to your business and plan to mitigate them, and so increasing uptime while reducing risk to your data (crown jewels)
- Understand the evolving world of technology in English and how this links to your business strategy and team.
- Improve budgeting meetings by linking your Business objectives with your IT plan, stoping those random surprising invoices.
- Reduce your annual IT Support cost while Increase your productivity and profitability.
Managed IT Support
A managed IT support plan is essential for any business that wants to succeed. We’ll become your expert team and strategic IT partner, providing a bespoke service tailored to your needs. We’ll manage your complete IT estate and support your users, both remotely and onsite, so you just focus on your commercial goals.
Co-Managed IT Support
If your internal IT team is feeling a little stretched, or you’re an IT manager in need of more support, we can help. Our Co-Managed IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.
24/7/365
If your internal IT team is feeling a little stretched, or you’re an IT manager in need of more support, we can help. Our Co-Managed IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.
Support level options
The level of support your firm receives will depend on your current infrastructure landscape and the skillset of your in-house IT team. The best way to gain a full understanding of your requirements is for the FTS team to carry out an expert assessment of your firm needs.