Focus Technology Solutions

10 Signs Your IT Support is Heading for Trouble

Dave Wilkinson — Tue, 19 Nov 2024 11:57:19 +0000

Section 1: IT Support Red Flags You Can’t Ignore

Introduction: When IT Support Becomes a Problem

Is your IT support feeling more like a hindrance than a help?

If you find yourself juggling ongoing issues and slow responses while wondering whether your provider is truly supporting your needs, you’re not alone. Many businesses experience a shift from reliable service to a frustrating cycle of problems, leaving you questioning the effectiveness of your IT team.

It’s easy to dismiss these frustrations as part of the usual ups and downs of IT management. However, waiting too long to address these concerns can lead to serious consequences for your operations and security.

So, how can you tell if your IT support isn’t up to par?

We’ve compiled a list of 10 key signs that your IT support may not be delivering the level of service you deserve. Spotting these early can help you address problems before they get worse.

Get your FREE Guide: IT Support Scorecard

1. Slow Responses and Delayed Resolutions

Does your IT support take hours or even days to respond when you’re facing critical issues? Slow response times in IT aren’t just frustrating – they disrupt workflows and leave your team unable to move forward. Effective IT support means fast, reliable help when you need it most.

What to look for:

Slow responses during critical moments: You wait more than an hour for a response when facing a high-impact issue (e.g., system outage or security breach).

Inconsistent Communication: If you frequently have to chase updates or feel left in the dark about issue status, your support is likely underperforming.

Drawn-out resolutions for simple issues: Routine problems or minor requests, like password resets or software updates, shouldn’t take hours or days to fix. Delays in these areas suggest inefficiency or a lack of resources.

Impact on your business:

Slow responses lead to extended downtime, a frustrated team, and potentially lost clients. If your provider consistently leaves you hanging, it’s a sign they’re either stretched too thin or simply not prioritising your business.

Without a responsive IT partner, even minor issues can snowball into costly disruptions.

2. Sales-Focused, Not Solution-Focused

Is your Account Manager often calling to push you to buy new services, even when current issues haven’t been fully addressed?

A strong IT provider should focus on solving your current challenges and maximising the systems you already have, not upselling at every opportunity. When their priority seems to be selling rather than supporting, it can indicate a profit-first approach rather than a genuine partnership.

What to look for:

Constant Pitches: You receive frequent emails or calls promoting new services, tools, or upgrades, even when they’re not relevant to your business objectives.

Unresolved Issues: Persistent problems remain unresolved while the focus is directed toward new products rather than fixing what’s broken.

Costly Recommendations with Little Justification: You’re often advised to purchase high-cost solutions without a clear explanation of how they’ll actually benefit your business.

Impact on your business:

A sales-focused IT provider can overlook the unique requirements of your business. They may miss valuable chances to improve and streamline your existing systems, often pushing costly tools that add little value. This approach can leave you with a patchwork of unnecessary solutions and wasted expenses. If upselling seems to be their priority over understanding and solving your specific needs, it may be time to find a partner who puts your needs first.

A service-oriented provider takes the time to understand your business, helping you get the most from your current setup and only suggesting new solutions when they genuinely add value.

3. Lack of Communication and Updates

Being left in the dark on IT issues can create unnecessary stress and disrupt your operations. When your IT provider fails to communicate clearly and proactively, it’s challenging to stay informed about the status of problems, potential risks, or necessary updates.

Signs of poor communication:

Lack of Proactive Updates: Your IT team only contacts you when you reach out first, with little to no updates on ongoing issues.

No Progress Updates on Ongoing Issues: When issues drag on, you’re not kept in the loop about progress, leaving you unsure when it will be resolved.

Vague or Evasive Answers: When you ask questions about an issue or future plans, responses are unclear, leaving you with more questions than answers.

Impact on your business:

When communication is inconsistent, you’re left guessing about critical issues and the overall health of your systems, making it difficult to plan effectively. A lack of updates undermines trust, while clear, consistent communication allows you to make informed decisions and feel confident in your IT provider’s support.

4. Frequent, Unplanned Downtime

When downtime disrupts your business operations regularly, it’s a red flag. Even short interruptions add up, impacting productivity and frustrating your team. Persistent outages suggest your IT provider may lack the resources, proactive monitoring, or strategic planning needed to maintain stable systems.

Instead of simply reacting to issues, effective IT support should proactively find and address vulnerabilities to prevent downtime from happening in the first place.

Signs of problematic downtime:

Repeated Disruptions, Big or Small: Even small, repeated system failures signal deeper issues. Just two hours of downtime per employee can cost UK businesses an average of £475 – disruptions like these shouldn’t be ignored.

Lack of Preventive Measures: System failures are dealt with reactively, without proactive steps to prevent them from recurring.

Ongoing, Unresolved Issues: Recurring problems that aren’t addressed in a way that prevents them from resurfacing.

Impact on your business:

Unplanned downtime, no matter the scale, can lead to significant productivity losses, delayed projects, and dissatisfied clients, ultimately impacting your bottom line. If your IT provider isn’t focused on stability and preventive action, they may not be fully equipped to support your business. Reliable IT support prioritises minimising disruptions and preventing costly downtime before it affects your operations.

Section 2: Creating an IT Partnership That Works

5. Reactive, Not Proactive Support

If your IT provider only steps in when something goes wrong, they may be leaving your business vulnerable to unnecessary risks. Reactive support means waiting for issues to arise instead of actively monitoring and maintaining systems to prevent them. A proactive IT provider takes a forward-looking approach, identifying potential problems before they impact your business, which helps avoid costly interruptions.

What to look for:

No Proactive Monitoring or System Check-Ins: Your provider lacks regular oversight to catch issues early.

Absence of Preventive Maintenance or Updates: Routine updates and system checks are missing, allowing small issues to become big problems.

Reactive, After-the-Fact Responses: Support is focused on fixing issues once they’ve caused disruption rather than preventing them.

Impact on your business:

Relying on reactive support creates a cycle of fixing problems after they disrupt operations, leading to higher costs and frequent downtime. This short-sighted approach undermines stability and ultimately impacts productivity. A proactive IT provider reduces disruptions and adds real value by ensuring your systems are reliable, up-to-date, and prepared to handle future demands.

6. Lack of Trust

Trust in your IT provider is essential for a smooth partnership. If you often feel uncertain or sceptical about their advice – whether it’s about security, data management, or system upgrades, this could signal a serious problem.

IT support should instil confidence, providing clear, reliable guidance that aligns with your business needs. Constant doubt suggests your provider may not fully understand, or prioritise, what’s best for your business.

What to look for:

A Track Record of Poor Recommendations: Past advice has led to issues or didn’t achieve the promised results.

Advice That Feels Self-Serving: Recommendations seem focused on their bottom line rather than genuinely benefiting your business.

Unclear or Confusing Solutions: Proposed solutions leave you more confused than confident, often causing frustration.

Impact on your business:

A lack of trust in your IT provider adds unnecessary stress, stalls decision-making, and can lead to missed opportunities for improvement. Without confidence in their expertise, you may delay or avoid important upgrades or security measures, increasing the risk of costly mistakes. A trusted IT partner enables informed, timely decisions that support growth and resilience.

7. Outdated Technology and Practices

Sticking with outdated technology can seriously limit your business’s growth and leave you vulnerable to security threats. If your IT provider hasn’t recommended any new tools or upgrades recently, they might be holding you back. An effective IT partner should keep you up-to-date with the latest systems, tools, and practices, ensuring your business stays competitive and secure.

What to look for:

Legacy Systems Without Modern Security Features: Continued support for outdated systems that lack the robust security or efficiency of modern tools.

No Recommendations for Upgrades: Your provider rarely suggests updates, newer solutions, or optimisation strategies that could benefit your business.

Limited Knowledge of Industry Trends: A lack of familiarity with emerging tools or practices relevant to your business sector.

Impact on your business:

Outdated technology makes your business more vulnerable to security threats, less efficient, and less competitive in the market. A proactive IT provider not only enhances security but also ensures your systems are agile and equipped for growth. Staying current with technology isn’t just an advantage—it’s essential for long-term resilience and innovation.

8. Relationship Feels Transactional

If your IT support feels distant, like they’re simply checking off tasks, it’s a sign they may not be fully invested in your success. Effective IT support goes beyond just solving problems as they arise—it should feel like a partnership, with your provider actively engaged in helping you achieve your goals.

Signs of a transactional relationship:

Limited Personalisation: Solutions feel generic and lack alignment with your specific business needs.

Minimal Engagement Beyond Issues: The only time you hear from them is when there’s a problem, with no proactive check-ins or planning.

Lack of Long-Term Vision: Your provider doesn’t work with you to develop IT strategies that support your growth and future needs.

Impact on your business:

An IT provider who isn’t genuinely invested in your goals may miss valuable opportunities to tailor systems that drive your success. A true IT partner sees your success as their own and collaborates with you to build a technology roadmap that aligns with your business growth.

9. Hidden Costs and Unclear Billing

Surprise charges on your IT invoices can erode trust and make it hard to manage your budget effectively. If billing feels unpredictable or lacks clarity, it could indicate that your provider is more focused on short-term gains than on building a transparent partnership. Clear, straightforward billing should be a given – not an exception, in any IT service agreement.

Signs of unclear billing:

Unexplained Charges: Extra fees appear without prior discussion or clear documentation, making it difficult to understand what you’re paying for.

Vague Descriptions: Statements lack detailed breakdowns, leaving you in the dark about the specific services provided.

Unexpected Price Hikes: Costs increase significantly without warning or valid explanation, leaving you unable to plan your IT budget effectively.

Impact on your business:

When billing is unpredictable, it creates distrust and hampers your ability to allocate resources effectively. Clear and transparent costs allow you to plan confidently, knowing exactly what you’re paying for and why. A reliable IT partner should ensure you feel informed and secure about every expense, so you can focus on growing your business without financial surprises.

10. Lack of Personalised Attention

If your IT provider offers the same solutions to every client, it’s a sign they might not fully understand—or prioritise—your unique needs. Effective IT support should be customised to address your specific challenges, goals, and industry demands. A one-size-fits-all approach often leaves gaps, failing to deliver the tailored support your business deserves.

Signs of generic support:

Misaligned Solutions: Services don’t fully address your business requirements, leading to inefficiencies or unmet needs.

“Cookie-Cutter” Approach: The same strategies are applied across the board, overlooking critical areas unique to your operations.

Minimal Flexibility or Customisation: Limited ability to adjust services as your business evolves.

Impact on your business:

Without personalised attention, your IT support may be missing valuable opportunities to optimise processes, streamline operations, and support your long-term growth. A provider who truly understands your business will take the time to design solutions that enhance your operations and adapt to changing needs, showing commitment to your ongoing success.

What to Do If These Signs Sound Familiar

If any of these points resonate with you, it may be time to evaluate your IT support objectively. A good way to do this is with a scorecard. A scorecard lets you rate your provider on various criteria, helping you determine if they’re meeting your expectations based on facts rather than gut feelings.

Using a scorecard can reveal specific areas where your IT support may be falling short. If you find multiple red flags, it might be time to explore other options. You don’t have to make a switch immediately, but reaching out to an IT expert for a consultation can give you insights without any pressure or a sales pitch.

Ready to Evaluate Your IT Support?

Download your scorecard to assess your provider’s performance. It’s a practical, no-commitment tool to help you determine if your IT support is meeting your business needs.

Get your FREE Guide:
IT Support Scorecard

Use this scorecard to objectively assess your IT Support.

This is your first step to uncovering gaps, improving performance, and ensuring your business gets the support it deserves.

The post 10 Signs Your IT Support is Heading for Trouble appeared first on Focus Technology Solutions.

IT Support Scorecard

Dave Wilkinson — Tue, 12 Nov 2024 13:01:37 +0000

IT Support Scorecard

Use this scorecard to objectively assess your IT provider.

The post IT Support Scorecard appeared first on Focus Technology Solutions.

Focus Tech Insider – October

Dave Wilkinson — Tue, 29 Oct 2024 18:18:34 +0000

Introduction

Welcome back to this months Focus Tech Insider.

We’re excited to share that we’re sponsoring Cherrybrook FC for another season!

Check out their brand-new kits, they’ll certainly be bringing both style and performance to the pitch.

Here’s to Cherrybrook FC having a fantastic season in their fresh gear – best of luck!

Could Your Email Signature Be a Security Risk?

Email signatures are a harmless formality and branding tool, right?

Wrong.

They are a serious security threat. Cybercriminals are increasingly exploiting email signatures as a way to scam businesses. Here’s a scenario: You receive an urgent email that looks exactly like it’s from a trusted client – complete with their familiar signature. But one click later, you realise it’s a scam.

Here’s why email signatures are a risk:

Cyber Criminals Use Familiarity: They exploit the trust built around signatures by creating emails that look just like they’re from someone you know

Phishing & Spoofing: They use replicated signatures to trick you into clicking malicious links or sharing sensitive info

Malware & Ransomware: Spoofed signatures can contain links or attachments that install harmful software, putting security and data at risk

While you’ve (hopefully) invested in securing your networks and training your team, the security of your email signature might be the last thing on your mind. But ignoring this small detail can expose you to significant risks.

Understanding the Basics of Email Signatures

What is an email signature? It’s that familiar block of text at the end of each email, showing who you are and how to reach you. But there’s more to it: signatures often include job titles, company logos, social media links, and sometimes disclaimers.

Your signature acts like a digital business card – consistent across emails, which builds trust but also makes it easy to mimick.

Hackers can use details from your signature, like your name, job title, and logo to create phishing emails that look just like yours, mimicking the exact format and style of your regular communications. All it takes is a few familiar details for a scam to seem real, even to the most vigilant among us.

Update of the month

Meet Ryan our newest member of the team!

Ryan is fully briefed on your setups, so he can assist you seamlessly—just like the rest of our team.

Common Misconceptions About Signature Security

“Email signatures are just for branding.” While they help with branding, they also contain information that can be exploited if not secured

“Only big companies need to worry about this.” Actually, small and medium-sized businesses are often more vulnerable due to limited security measures

“Using a simple signature reduces risk.” Simplicity doesn’t eliminate risk. Even basic signatures can be spoofed in phishing attacks

How to Protect Your Email Signature

Standardise Across Teams: When everyone’s signature looks the same, it’s easier to spot fakes
Verify Links: Double-check that all links in signatures go to secure sites
Less is More: Stick to essential information like name, title, and contact info

Don’t overlook regular updates, audits, and monitoring. Schedule routine checks to ensure all email signatures in your business align with your security guidelines.

Watch for inconsistencies or outdated information that could be exploited. Monitoring tools can track email traffic and flag unusual activity, giving you immediate alerts to respond swiftly and effectively to potential threats.

Finally, educate your team on email signature security. Everyone should understand the risks and know how to recognize suspicious emails, even if they look familiar.

These small steps can save you from big headaches.

Microsoft 365 Copilot’s New Features

Microsoft has rolled out new, AI-powered features in 365 Copilot to make work smoother and more productive. Here’s what’s new:

Instant Visuals: Generate images directly in Word and PowerPoint – no extra apps needed

Effortless Tone Adjustments: Quickly refine your content’s tone in Word and SharePoint

Microsoft Designer Now Available Across Platforms

Microsoft Designer is now available across platforms, giving you up to 15 free daily design boosts or an option to upgrade to 100 boosts per day with a Copilot Pro subscription. New features include:

Prompt Templates: Start with AI-generated templates to create professional designs

Custom Stickers & Emojis: Personalise your designs with new sticker and emoji options

Background Replacement: Easily switch out backgrounds for a cleaner, polished look

Your Quick Security Q&A

How often should we back up our data?

Ideally, continuous backups are best to ensure your data is fully protected and easily restored when needed.

What’s the best way to track IT assets like hardware and software licenses?

Use an IT asset management (ITAM) system to keep everything organised. We can help with setup.

What can we do to secure our cloud services?

Use strong access controls, encrypt your data, and keep everything updated. Regular monitoring can also help spot unusual activity.

Can your business continue in the event of a disaster?

Disasters can strike anytime, affecting business-critical systems and cloud-based services, leading to data loss. It happens to businesses like yours. Our backup, disaster recovery, and business continuity services protect you from more than just natural disasters like fire or flood.

Power outages, hardware failures, software glitches, viruses, and human error are common causes of downtime that can halt your business, increase costs, and damage your reputation. Planning ahead is crucial.

Prevent disruption with our backup, disaster recovery, and business continuity systems that keep your team working. Focus can help minimise downtime, protect your data, and quickly restore operations after any unforeseen event.

Plan
Ensure your business keeps running smoothly when disaster strikes with a solid plan in place.
Safe storage
Keep your data safe with regular backups of all your systems.
Recovery
Industry-standard disaster recovery solutions for swift and seamless data recovery.
Testing
Develop and test a strategy to ensure you and your team are fully prepared and know exactly what to do.

The post Focus Tech Insider – October appeared first on Focus Technology Solutions.

Top 7 Cyber Security Myths – What Your IT Support Isn’t Telling You

Dave Wilkinson — Thu, 17 Oct 2024 12:52:48 +0000

Section 1: The illusion of cyber security

Introduction: What you think you know

When it comes to cyber security, it’s easy to assume that you’re protected, but many fall into the trap of believing common security myths. This can leave your business vulnerable to threats you weren’t even aware of.

The struggle lies in the harsh reality: you don’t know what you don’t know.

This blog tackles the common myths that your IT support may not be discussing with you. By the end, you should be set up to challenge whether you’re truly protected. Plus, if you’re part of a charity, stick around for a special opportunity to get Cyber Essentials certification at a reduced cost!

Myth 1: "My IT support has cyber security covered by default"

Many businesses assume that their IT support automatically handles all aspects of cyber security, but this is often not the case. While some IT providers may offer low-level protections like antivirus software or email filtering, these measures alone leave critical security gaps.

A UK government study revealed that only one in ten businesses reviewed the risks posed by their supplier. Most businesses are at risk because they only incorporate a basic level of protection, not realising that current threats are much more sophisticated.

When it comes down to it, you need to know what exactly your IT support is doing to secure your systems and data. Question them and make sure their solution also includes a detailed security analysis that is unique to your business.

Myth 2: "Cloud is automatically secure"

One of the biggest myths is that if data is in the cloud, it’s protected and security is the provider’s concern – but that’s far from the truth. Just like physical servers on-site, cloud data still needs strong security measures to keep it safe.

One of the major risks is “cloud sprawl”. This is when businesses have unmanaged or forgotten cloud accounts that weaken overall security. Unsecured accounts become easy targets for attacks.

Hackers follow the data and as more businesses move to the cloud, it becomes even more appealing for attacks.

To ensure your cloud systems are secure, consider the following:

Regular log reviews

Security audits

Strong password policies

Another aspect that your IT support should be involved in, is the protection of your cloud environment. At a minimum, they should be regularly reviewing security logs, ensuring systems are updated, and only using services that have been thoroughly vetted for security. For instance, your IT support can offer you a secure SharePoint for your data, but you have to continually monitor this to ensure that data is safe.

Myth 3: "Antivirus is enough"

Relying on traditional antivirus software to keep your systems safe is another myth. Though antivirus programs were once essential, they no longer meet their purpose.

They operate by comparing files on your computer against a ‘signature file’ – a list of known viruses. If something matches, the antivirus software identifies and removes it. The problem is that cyber threats now extend far beyond viruses, and hackers are constantly finding new ways to get past these defenses.

This means that antivirus software often misses more sophisticated attacks, leaving your systems vulnerable. Simply put, it’s no longer enough to rely on signature-based detection.

Instead, modern cyber security requires advanced tools like Endpoint Detection and Response (EDR). Unlike traditional antivirus, EDR uses artificial intelligence (AI) to actively monitor your system in real-time, looking for suspicious behavior, not just known threats. This gives you an extra layer of proactive protection.

Additionally, EDR solutions are often monitored by a dedicated Security Operations Center (SOC), where experts can take immediate action if a threat is detected.

If your IT support is still pushing traditional antivirus as your primary defense, it should be a cause for concern as they may not be using the latest software to keep your business safe.

Myth 4: "Email signatures are just formalities, not a security risk"

It’s easy to think of your email signature as a formal sign-off at the end of a message, but could it actually pose as a hidden threat?

Picture this: you receive an urgent email from a trusted partner, complete with a signature you’ve seen countless times. Without thinking twice, you act on it – only to find out later the email was a scam. The signature, which convinced you it was legitimate, was used to deceive you.

This isn’t a rare event and cybercriminals are increasingly weaponising email signatures.

While you may have secured your networks and trained your team, the small details, like your email signature, are often overlooked. But these signatures, which typically contain names, job titles, contact info, and even business logos, can be a goldmine for attackers.

Cybercriminals take advantage of the trust we place in familiar email signatures, using them to craft emails that look convincingly real. Once spoofed, these fake emails can trick recipients into acting on fraudulent requests or even clicking on malicious links.

The solution? Standardise signatures across your business, regularly verify any links and be mindful of how much information you’re including. By treating email signatures as part of your security strategy, you reduce the risk of them being used against you.

Section 2: The human element of cyber security

Myth 5: "Cyber security is all about technology"

One of the biggest myths is that cyber security is only technology-related. The weakest security link in any system is the person sitting in front of the screen.

Cybercriminals know this and often target people rather than systems, using phishing attacks to trick people into clicking dangerous links or sharing sensitive data.

Have you ever clicked an email and later thought, ‘Should I have clicked that?’. It happens, and it highlights why relying on technology alone isn’t enough to keep your business secure.

During busy periods, you’re likely to make a mistake, so cybercriminals take advantage of this. They also target new employees who are more likely to follow through with suspicious requests, like an email from their boss asking to buy gift cards. Without proper training, these types of attacks can easily happen.

To avoid this, you must pay attention to people as much as you pay attention to technology. This means making your team aware of the kind of emails that are likely to be phishing, the kind of behaviours to look for, and what to do when they suspect they have made a mistake.

Two key approaches can help:

Employee Training: Regular cyber security awareness training teaches your team what to look for in phishing attempts and other scams. When they know the red flags, they are less likely to fall victim to attacks.

Phishing Simulations: Fake phishing emails are sent to your team to test how well they spot threats. If someone clicks on a link, it will help to identify who needs extra training.

The problem we often find is that businesses aren’t aware that they need these services.

With most IT support companies, you will buy the services you feel are important, so when phishing simulations and employee training aren’t on your radar, it’s possible your provider hasn’t offered it to you. It’s not that they don’t want to provide it – it’s often down to budget and priorities.

The question is: Has your IT support made you aware of these options?

If you’re not being offered comprehensive solutions, including education for your team, it’s time to ask, who’s got your back? Your IT support should be training you on how to prevent security breaches in the first place.

Myth 6: "I have a secure password, so I’m safe"

Having a strong password unfortunately doesn’t mean you’re protected from cyber attacks, especially if reused across multiple platforms.

Hackers are constantly looking for ways to exploit breached credentials from past data leaks, like the infamous LinkedIn breach, and use them to access other accounts.

When you reuse a password across several sites, it takes just one breach for hackers to gain full access. If your LinkedIn password is leaked, for example, hackers will try the same password on your email, banking etc.

If you regularly use the password on multiple accounts, try using both a password generator and password manager to help you generate and store these securely. You can also check if your password has been exposed on ‘Have I Been Pwned?‘, simply enter your email to see if your data has been leaked in a previous breach.

Your IT provider should ensure your password security measures are in place. If you’re not already getting this kind of support, it may not be part of your IT package, but that doesn’t mean it’s not essential. Ask yourself, has your IT support talked to you about scanning for compromised passwords or implementing password management systems? If not, it’s time to ask for it.

As part of ongoing account management, your IT support should check your domain for compromised passwords, run audits to flag weak or reused passwords and implement policies to prevent employees from using insecure credentials. This ensures that even if one password is exposed, it doesn’t lead to a chain reaction of security breaches.

Ultimately, passwords alone won’t keep you safe – Use the right tools, keep updated, and work with your IT support to regularly audit your systems.

Myth 7: "Hackers won’t target us because we’re too small"

A common misconception among small businesses and charities is that they’re ‘too small’ to be on hackers’ radar. The reality? Size doesn’t matter to cybercriminals. In fact, smaller businesses are often seen as easier targets because they tend to have weaker security measures in place.

Hackers frequently look for what’s called “low-hanging fruit” – the easiest targets with minimal defences. Small businesses and charities, often operating on tight budgets, may lack the resources to invest in robust cyber security, making them ideal targets for cybercriminals.

They aren’t interested in who you are; they’re interested in how easy it is to breach your systems. Once inside, they can steal sensitive data, hold it for ransom, or even disrupt operations entirely.

Just because you might not have the budget of a larger company, doesn’t mean you can’t protect yourself. By investing in basic security measures like firewalls, antivirus software, employee training, and regular security audits, you can avoid becoming an easy target.

It’s important to remember that cybercriminals go where the defences are weakest, not necessarily where the big profits are. Even if you’re a smaller business, you’re still handling valuable data like customer information, donor lists, or even financial records – all things hackers can exploit.

Cyber Essentials Certification – Charity offer

Throughout October, charities can take advantage of Cyber Essentials certification at a reduced rate through this offer. It’s a limited-time opportunity for charities to boost their security without straining their budget. The Cyber Essentials certification allows businesses to protect themselves against cyber attacks.

If you’re a charity and would like to find out how to access this offer, talk to us today!

Time to reevaluate your cyber security

We’ve covered a lot of ground, but the bottom line is that no one is too small to be targeted by cybercriminals. It’s time to take a closer look at your current IT support and ask yourself if you’re truly protected.

The myths we’ve discussed highlight just how easy it is to overlook crucial aspects of security. But it’s the things you’re unaware of that can pose the biggest risks.

If you’re unsure about your current security measures or what steps to take next, don’t hesitate to reach out. We’re here to help guide you through the process and ensure you have the right protections in place.

Remember, it’s better to ask questions now than to face a crisis later.

The post Top 7 Cyber Security Myths – What Your IT Support Isn’t Telling You appeared first on Focus Technology Solutions.

Don’t Lose Your Business: Is Your Backup Good Enough?

Kasey Cadman — Thu, 26 Sep 2024 13:29:02 +0000

Introduction

We will explore the importance of having a detailed backup plan for your business’s survival, the critical information that needs to be kept, and the differences between cloud storage and cloud backup. Also, we will cover key topics like why platforms like Microsoft 365 do not automatically backup data, efficient backup planning strategies, and the importance of off-site backups. Furthermore, we will review backup technologies, disaster recovery plans, and the significance of regularly testing your backups to ensure business continuity.

In the end, you will understand how to create a reliable backup plan that protects both your data and your company.

Why you need a backup plan for your business data

Nobody wants to think about losing data. However, there is a real danger of it happening, whether that’s due to equipment failure, unintentional deletion, virus infection, or cyber security incidents. The best way to prevent loss of data is to have an up-to-date, secure, and immediately available backup.

There are many reasons why you might be unable to access your data:

Your device is lost or stolen.

Your device breaks.

Your hard drive needs to be erased or replaced.

You have a new device, and you want to copy existing files onto it.

A virus (or other type of malware, such as ransomware), may erase your data or prevent you from accessing it.

What does backup mean? In computing, a copy of a file or other item of data made in case the original is lost or damaged.

There are many methods for backing up business data, saving to physical tapes or discs and storing away from the machine or using the availability of cloud storage, which in recent years has changed how people perform data backup procedures.

In the past, backing up data has been seen as a chore, but today having a backup of your data can be critical to business survival if disaster strikes. There are other factors to consider when developing a backup strategy and a larger disaster recovery plan , which we will discuss in more detail.

There are numerous reasons why backups are crucial, such as:

Data Protection: Backups serve as a safety net for your valuable data. They protect against data loss due to various factors like hardware failure, software glitches, human error, malware attacks, or natural disasters.
Disaster Recovery: In the event of data loss or system failure, backups enable quick recovery. By restoring data from a backup, you can minimise downtime and resume normal operations faster.
Business Continuity: Backups are crucial for maintaining uninterrupted business operations. Having reliable backups ensures that critical data and systems can be restored promptly, reducing the impact of disruptions on productivity and customer service.
Compliance and Legal Requirements: Many industries have specific data retention and compliance regulations. Backups help organisations meet these requirements and provide a means to recover data if needed for legal or regulatory purposes.
Data Integrity: Backups preserve data integrity by capturing a point-in-time snapshot of information. This allows you to revert to a previous state or recover specific files or data elements as required.
Peace of Mind: Regular backups provide peace of mind, knowing that your important files, documents, and data are securely stored and can be restored if necessary. This reduces anxiety and minimises the potential consequences of data loss.

Remember, it is important to regularly test and verify the effectiveness of backups to make sure they are reliable and useful in case of emergencies.

Identify what needs to be backed up

A misconception is that backing up data is simply about saving as much information as frequently as possible. Although this holds some truth, it is crucial to delve deeper into what should be saved and for what reasons, so your initial focus should be on identifying the systems and data requiring backup.

It is crucial to start with the central server, where most of your data is stored. Which services are essential to your everyday business? What business systems can you not do without?

Next it will be necessary to regularly backup production files, files that are worked on every day and will need either daily or more often, depending on the technology being utilised.

Program and operating system files may require less frequent backups. Typically, monthly backup is enough, but it’s important to also be able to create additional backups before and after making upgrades and changes.

Determine if it is necessary to back up data stored on individual computers and devices. Even though most of your essential business data may be stored on servers, documents like emails, spreadsheets, could be saved locally. It is important to assess their value, determine if they need to be backed up, and decide on the frequency of backups.

Do you want to keep your company up and running, even when there are serious threats to your stability?

Did you know that Microsoft doesn't backup your 365 data?

What about everything in the cloud? Backing up Office 365 is very important; it helps protect your data from loss and potential corruption and makes sure it is recoverable.

Despite what people may think, data in the cloud can still be lost. Backing up your Microsoft 365 data is not a minor consideration but a crucial requirement for your business. The importance of Microsoft 365 applications is growing as companies use SharePoint Online and Microsoft Teams more.

Backing up your Microsoft 365 data is necessary for more than just retrieving lost or deleted files. Here are six reasons why it is crucial to backup Microsoft 365:

Accidental deletion: Accidental deletion, modification, or overwriting of data can be disastrous. With a backup plan, you can rapidly recover lost data and maintain business operations without disruptions.
Confusion and gaps in retention policies: Microsoft’s retention policies are intricate, making them challenging to understand and follow accurately. This can put your data in danger of being lost once the retention period ends.
Internal security risks: The possibility of internal threats, such as unhappy employees erasing important data, is reasonable and should not be missed. A backup option offers protection in such circumstances.
Outside security risks: Malware and ransomware have the potential to seriously harm to your company’s data and reputation. Frequent backups guarantee there is always a clean version of your data available for restoration.
Meeting legal and compliance requirements: A strong backup system can prevent your company from facing legal issues by allowing you to access data needed for legal and compliance reasons.
Managing hybrid email deployments and migrations: The correct Microsoft 365 backup solution must be capable of managing hybrid email deployments and migrations, regardless of the source location.

Learn more about Microsoft Office 365 and Backups.

What is cloud backup?

Cloud backup involves creating duplicates of your files, applications, or database, to a different location on physical servers in data centres to enable recovery in case of a security breach, system failure, outage, or natural disaster. This ensures that your business continues to operate normally, even during times of crisis.

Cloud backup, also called online or remote backup, serves as a safeguard in case of important information loss. It allows your business to quickly resume operations following a data disaster. This assists in reducing the consequences of data loss and downtime for your business.

Cloud Backup VS Cloud Storage

Cloud backup and cloud storage are commonly used terms used interchangeably, despite having different functions. Cloud backup safeguards your data from loss or harm by producing remote duplicates for emergency restoration. However, cloud storage operates similarly to an external hard drive located off-site, offering the ability to share files and access them from anywhere. Cloud storage is commonly used in subscription services like Amazon Cloud Drive, Apple iCloud, Dropbox, Google Drive, and Microsoft OneDrive, to name but a few.

Cloud storage allows for convenient retrieval of data regardless of device limitations, removing the need for extra equipment, and you can upgrade your subscription plan at any point to increase storage capacity based on your company’s needs. However, one significant issue is that you manually choose files and folders you wish to save to the cloud.

A common misconception is that cloud storage is automatically backed up; however, this is usually not true. Cloud storage services such as Google Drive, SharePoint, Azure, or Dropbox provide a convenient online location to store your files but don’t provide the necessary protection against accidental deletion, damage, or hacking. If your files are affected, they may be lost forever unless you have established a backup system.

Don’t assume your data stored in the cloud is backed up; assume it isn’t and add cloud data to your list of what needs to be backed up.

Planning your backups

Once you have determined what needs to be backed up, the next step is to decide how frequently it should be done. The frequency of saving data depends on its importance to your business: the more crucial the data, the more frequent the backups should be.

The standard recommendation is to follow a 3-2-1 backup method, which suggests having three duplicates of each file, with at least one stored off-site. This could indicate that you have a duplicate of your original work saved on two different backup devices, or one on a backup device locally and another stored in the cloud.

The 3-2-1 backup rule is a widely recommended approach for data backup and recovery. It consists of the following principles:

Three Copies: Keep at least three copies of your data. This includes the original data and two additional backups.
Two Storage Media: Store the copies on at least two different types of storage media to minimise the risk of data loss. For example, you could have one copy on your primary storage device (e.g., your computer’s hard drive) and another on an external hard drive or cloud storage.
One Off-site Location: Store at least one backup copy in an off-site location, separate from the original data and local backups. This protects against disasters like fire, theft, or other localised events that could affect all your data.

Following the 3-2-1 backup rule helps to ensure redundancy, protection against various types of data loss scenarios, and an increased chance of successful data recovery.

Why have off site backups

It’s crucial always to keep backups separate from the system they are associated with. This implies that if there is a fire, theft, or any unexpected issues, you will not lose both your main system and your backup.

Forms of off-site backup could be,

Subscription-based cloud storage
Private cloud storage (a computer located separately but connected via a network connection)
Tape drive backup (local) and store in a separate location
External USB hard drive (local), stored in a separate location

Some of these off-site solutions are time-consuming and rely heavily on human intervention and hardware. Utilising cloud technology for your off-backup can result in making backups less cumbersome, more easily adaptable to your company’s data needs and happening automatically. Nevertheless, you may wish to contemplate storing your most important files on a local device, like an external hard drive, for additional peace of mind.

If your business data is sensitive, you should consider the security measures for your backup copies. Is it essential to encrypt the data as you store it, for instance? When utilising cloud storage, assess the security protocols of your provider.

Backup technologies

The traditional method has been to use tape or an external disc to store backups and backup software to manage the files, folders, and schedule of the backup. It would involve making multiple duplicates of the media to revisit previous file versions and a system involving three generations of data being constantly replaced in order.

It requires constant human intervention to swap out the media in this hardware data backup approach. Although the backup software may be automated to run on a schedule, someone needs to ensure the correct disk is connected at the designated time, leading to a higher chance of errors.

Cloud backup storage helps to resolve a lot of these issues. Backups can be automated with little need for manual assistance. Files can be constantly backed up to capture changes immediately.

There are advantages in scalability as well as there is no requirement to purchase additional or bigger disks as the volume of data requiring backup increases.

Naturally, the quality of a cloud backup depends on the reliability of the company offering it. Not just the cost factors, but the backup provider’s location, performance, and security measures need to be considered.

Be aware for instance, that certain sensitive data cannot be stored outside of the UK due to compliance regulations, so it is important to assess the available data restoration mechanisms in case they are needed.

Something else to consider is how easy to restore a single file, if it is accidentally damaged or destroyed, instead of having to restore the whole library.

There are multiple reasons for data retention, especially when it comes to compliance with regulations. Cloud backups are an excellent way to address compliance concerns, although caution is still needed.

Download our free Disaster Recovery Plan Checklist

Testing the Backup

Why do we need to test the backup? If we can’t successfully restore files from the backup after a system failure or some other type of disaster, then your business risks catastrophe, including the possibility of fines and lawsuits.

By testing backups, you can check that essential data is stored accurately and preserved for later use. If a test fails, there is time to fix the problem before the data is lost forever. One other benefit is that it also verifies the effectiveness of the backup policies, procedures, and schedule. How often you test is just as important as the schedule you choose to backup your data. As we have already discussed, the importance of the data dictates how often it needs to be backed up. So, your testing schedule should also be geared to the importance and type of data.

Backup planning

What is backup planning?
If you are unsure of what to consider when it comes to what a backup strategy involves? Then you should keep in mind that backup planning is simply the process of creating and implementing a blueprint that ensures your important data and systems can be restored in the event of a failure or disaster.

As we have already described in the previous sections, this includes regularly creating backups of important data and systems, as well as testing and updating the plan to ensure it remains effective. The goal of backup planning is to minimise the risk of data loss and minimise the time it takes to restore systems and data in the event of a failure.

4 Steps to creating a backup plan

Planning for data backup is a crucial part of managing data and preparing for failures or disasters. This can include recognising the important information and systems that require safeguarding, deciding on suitable backup techniques and creating a routine for consistently producing and assessing backups.

Step 1: Define the length of your data

The starting point in creating a data backup plan should be to define the range and identify the vital information and systems that need to be protected. This includes key business and financial information, customer information, and any other data required for the company’s operations.

Step 2: Decide how often to backup data

Next, you must determine a schedule for regularly creating and testing data backups. This schedule should be based on the importance of the data and systems being protected and should consider the potential impact of data loss.

Step 3: Choose a data backup option

Lots of technologies, such as full backups, incremental backups, and differential backups, can be used in your data backup system. Every approach comes with its own set of pros and cons, so the most suitable method will vary based on your company’s requirements.

Step 4: Put the data backup strategy to the test

Finally, it is important to review backups on a regular basis to ensure that they are ready for recovery. This will help to guarantee that the company is prepared in the event of a breakdown or disaster, lowering the risk of data loss and reducing the time it takes to restore systems and data. If any problems develop, you can change your data backup strategy to address them and improve reliability over time.

Disaster recovery for business continuity

While backups are an extremely important part of operating your system, let’s take a look at the bigger picture of disaster recovery planning. A backup is a key factor in this since data is the lifeline of your business, but the data is of no use if you don’t have a system to access it. Experiencing downtime in your systems will result in a decrease in revenue, therefore, it is crucial to quickly recover to minimise losses.

Disaster planning must consider more than just creating backups. Bigger companies, like financial institutions, typically have emergency plans in place called ‘hot recovery’ which consist of a backup site ready to take over operations immediately in case of any issues with the main system. However, smaller businesses may find this option impractical or too costly, yet it is important to have a contingency plan in case of a serious issue.

Conclusion

In conclusion, we’ve provided all the essential points you need to create an effective and reliable backup plan for your business. From understanding the differences between cloud storage and cloud backup to identifying what data needs to be backed up and planning for disaster recovery, you now have the tools to safeguard your business from data loss and downtime.

If you have any questions, need guidance, or want professional support to ensure your data is fully protected, don’t hesitate to get in touch with us. We’re here to help you create a backup plan that fits your business’s unique needs, so you can focus on growth and success with total peace of mind.

Download our free Disaster Recovery Plan Checklist

Ensure your disaster recovery plan checks all the boxes, to be well prepared.

The post Don’t Lose Your Business: Is Your Backup Good Enough? appeared first on Focus Technology Solutions.

Focus Tech Insider – September

Dave Wilkinson — Wed, 25 Sep 2024 22:00:26 +0000

Introduction

Welcome back to this months Focus Tech Insider.

This month, we had the opportunity to sponsor Orrell Live 2024 – the biggest family show in Wigan!

It was an opportunity for the team to get out of the office and unwind.

We even managed to get one of the acts to wear a Focus-branded bucket hat, and our banners were front and centre throughout the event.

Is your business the next target for cyber attacks?

It can happen very quickly. It takes just one wrong click or a slight distraction for your entire business to be at risk.

Imagine showing up to work to find all your confidential files locked and a message asking for an amount of money to be paid in exchange for the data.

This is ransomware, and it is happening increasingly often. The loss can be significant; lost money, ruined reputation, and some businesses never fully recover.

Think your business is too small to be targeted? Think again. Small and medium businesses are the most vulnerable since they are most likely to spend less resources on security, hence becoming the easiest targets.

The solution? Cyber security training. Even with the best tech in place, people are the weak spot. Phishing emails are getting trickier, fooling employees into clicking harmful links or downloading malware.

You can learn more about how to keep your business safe in our guide:

Learn the top security trends for 2024.
Explore proven tactics to prevent cyber threats.
Get expert tips to strengthen your business defense.

A real-life example

Here’s what happened to “Sweat & Regret.” An employee got what seemed like an urgent email from a trusted partner. Without a second thought, they shared confidential information. They soon discovered that they were victims of a phishing scam and therefore the criminals had full access to the company’s data.

The fallout? Stolen data, project delays, and the loss of reputation that took several years to rebuild.

If it could happen to them, it could happen to you.

Since these attacks don’t leave much evidence, they’re tough to spot. To stay safe, make sure your software is always updated and make sure your team doesn’t open messages or take calls from unknown senders.

Cyber security training needs to become everybody’s responsibility

Here’s the thing: cyber security isn’t just your IT support company’s responsibility.

It’s important to note that everyone in the business, including the CEO, and new employees have responsibilities towards the security of data.

Why? Because cyber criminals are always on the lookout for new ways of hacking into your systems, and it only takes one mistake to let them in.

Regular training is key to prevent this, you can’t do it once and hope to see lasting changes. Interactive training, like phishing simulations or hands-on workshops, helps people learn what to watch out for and how to respond.

What’s new in Microsoft?

Excel on the web is getting a fresh update! It’s now easier to add and resize rows and columns, move things around with drag and drop, and highlight key info to improve readability.

On the desktop version, Excel for Windows and Mac now supports checkboxes and the OpenDocument format.

For Exchange Online users, the new “High Volume Email” feature is launching this month, allowing up to 100,000 emails per day—up from the usual 10,000.

Plus, Teams owners will soon be able to recommend channels for new members to join, streamlining the onboarding process.

Quote of the month

“Transparency within your organisation is the difference between having a business that’s simply running and having one that’s moving in one direction.”

Michael Riedijk, CEO of PageFreezer Software

Did you know?

Online fraud has increased by a staggering 96 percent. Cyber criminals are demanding money in exchange to not steal or corrupt valuable data.

And unfortunately, no business is too small to be a target.

So stay safe: be sure to have your data backed up, make sure you’re up to date on your software, and of course enabling multi-factor authentication when possible.

Avoid becoming the next statistic

Of attacks are caused by phishing.

million

Cyber crimes faced by businesses.

Of businesses experienced a cyber attack.

Cyber security breaches survey 2024

Cyber crime is always evolving. You should be too

Many businesses are starting to understand the importance of cyber security training, but what they do is assign it as a one-time activity.

You need to remember that cyber crime is always adapting, so to stay secure, your training needs to be consistent.

This starts with ensuring you build a culture in which everyone views cyber security as a priority. Ask your team to report anything suspicious, and ensure leadership sets the tone by prioritising security at all levels.

So, how should your training look?

Start with traditional methods like presentations to cover the basics, but don’t stop there. Add in more interactive training like phishing simulations and hands-on workshops.

Your quick cyber security Q&A

Should employees use company apps on personal phones?

It’s better if they don’t. You have less control over personal devices, which makes them more vulnerable. The one exception might be allowing personal devices for multifactor authentication apps. However, if they need to work from a phone, it’s safer to provide them with a company device, where you can enforce security policies and better protect your business.

Should I stop my team from working in coffee shops because of public Wi-Fi?

No need to ban it. Just make sure they understand the risks of public Wi-Fi and unfamiliar networks.

Should we just delete phishing emails, or report them?

Always report them! Flagging spam or phishing emails helps your email provider recognise future threats. You can also forward them to The National Cyber Security Centre at report@phishing.gov.uk.

Unsure how to secure your business?

Start with a risk assessment

Partner with a trusted cyber security business to thoroughly evaluate your current security measures and identify vulnerabilities.

Expert evaluation

The right partner will dedicate time and resources to assess your business's security and provide tailored recommendations.

Customised solutions

Ensure your partner's cyber security solutions are adaptable and tailored to fit your business’s unique needs and budget.

Informed decisions

Use the expert insights gained to make strategic decisions that enhance your security and protect your business.

The post Focus Tech Insider – September appeared first on Focus Technology Solutions.

Disaster Recovery Plan Checklist

Kasey Cadman — Wed, 18 Sep 2024 10:12:13 +0000

Disaster Recovery Plan Checklist

Get your Disaster Recovery Plan Checklist to help you understand your business needs.

To help you prepare effectively, we’ve created a detailed and comprehensive checklist that covers all the essential points to ensure your disaster recovery plan is not only strong but also fully capable of protecting your business from unexpected disruptions.

This valuable checklist includes key strategies, practical steps, and proven best practices that every business should follow to safeguard its operations and maintain continuity during unforeseen events.

Simply complete the short form below to receive your free copy of this resource and begin the process of securing your business with a reliable and effective disaster recovery plan today.

The post Disaster Recovery Plan Checklist appeared first on Focus Technology Solutions.

Focus Tech Insider August 2024

Kasey Cadman — Wed, 28 Aug 2024 08:21:22 +0000

Introduction

Welcome to the FocusTech Insider!

Your go-to source for the latest in technology, this newsletter brings you a roundup of updates from the tech world. Dive deep into recent advancements, explore intriguing tech facts, and stay connected with employee news and team highlights. In this edition, we also spotlight what’s new at Microsoft, top tech tips, giving you insider access to their latest innovations and projects. FocusTech Insider ensures you stay informed and ahead of the curve.

Unlock these productivity gems in Windows 11

Windows 11 has seen multiple updates since its release in 2021, providing new features and benefits to make your life easier. Though major developments like the AI assistance Copilot and expanded hardware support make news, some lesser-known improvements also deserving of your notice.

These unfamiliar features can speed up and simplify your Windows 11 experience while maintaining productivity and organisation.

Focus mode is one of Windows 11’s most useful features. Imagine this: Suddenly, as you’re working on a crucial project, you start receiving emails, instant messages, and reminders. With all these distractions, it’s challenging to stay focused. Focus mode saves the day by making them silent.

To activate it, click the bell icon at the bottom right of your screen and select “Focus” from the menu. This will give you a 20-minute period with no interruptions, which you can turn off at any time. It’s your very own do not disturb sign!

Live captions are an extra fantastic feature. Assume you work in a noisy workplace or that you have hearing issues. Audio and video files might be difficult to understand. Live captioning is integrated with Windows 11 and creates captions for your content automatically.

You can simply press Windows Key + Ctrl + L to activate it or access it through the Accessibility settings (go to Settings > Accessibility > Captions). You have to download a speech pack and accept Microsoft’s voice processing terms the first time you use it. After that, any music or video will have captions at the top of your screen to make it easier to follow.

If you find typing tedious, you’ll love doing voice typing. With this, you can talk to text rather than type it. To begin, press Windows Key + H. Make sure the microphone is connected (the webcam mic should work well). Click the microphone button to get started when it appears. It can also be programmed to automatically punctuate your words. Voice commands that help you control the dictation flow are “stop listening” and “ignore that.” It saves lots of time when writing emails or documents.

And if you want a tidy and efficient desktop, Start menu folders are a game-changer. To create a folder, right-click an app and select “Pin to start.” Then drag another app over it, and they’ll combine into a folder. You can rename the folder and move it to the top of your Start menu for quick access to your most-used apps. It’s a simple way to keep things organised and within reach.

The Snapping bar is the last one. This function is important if you are a multitasker. With it, you can organise windows on your screen in different ways. A group of layout options will show up when you drag a window to the top of the screen. You may maximise the area on your screen by rearranging the windows. To snap windows into place, you can alternatively use the Windows key + arrow keys. You may enable snapping options under Settings > System > Multi-tasking if you’re not seeing them.

These features might not make headlines, but they can really enhance your Windows 11 experience. Try them out and see how much time you can save.

Want to know more about Windows 11

Did you know...

zero-click exploits exists?

Zero-click exploits are a type of cyber attack that can hit your device without you even clicking on anything. Yep, that means anyone can fall victim. They usually target messaging or voice-calling apps, using hidden messages or files to slip malware onto your device.

Tech Facts

Certain fonts use less printer ink and cut costs over time. The classic Times New Roman is one of the best standard ink-saving fonts you can use.

The US Air Force used PlayStation 3s, but not for gaming. They used 1,760 consoles to create the world’s 33rd-fastest computer inside their research laboratory.

Apple’s iTunes has some interesting terms and conditions. By agreeing to them, you’re agreeing not to build nuclear or biological weapons with iTunes.

Technology Update

Easier file sharing between your PC and Android phone

Windows 11 could be getting another new feature that’ll make your life easier if you use an Android phone.

Microsoft’s working on letting you access files on your phone through File Explorer. This means no more emailing yourself or using third-party apps to move photos or documents between your phone and computer.

This update aims to streamline your workflow and save you time, perfect for when you’re busy – which is all the time, right?

New to Microsoft

Better coordination, wherever you work from

If some of your team members work from the office while others are remote, collaborating and coordinating for meetings can be a little more challenging.

Microsoft Places is a new AI-powered tool that can change all that. It helps employees coordinate in-office time, book rooms, and desks, and see coworkers’ schedules. It integrates with Microsoft 365 apps like Outlook and Teams, to make planning easier and boost workplace connections.

The North West Strength Classic

We attended The North West Strength Classic – Hosted By The PT Unit! 🏋🏻‍♂️

We sponsored the Car Deadlift, one of the categories at the competition! 💪🏻

A huge well done to all the men & women who competed💙

Speak to us if your IT needs a lift! 👆🏻⤴️

The day the data disappeared

It’s a Monday morning and business is booming at your work.
Work is taking place on projects, employees are logging on, and meetings are being arranged.

All of a sudden there is chaos.

All of your company’s important data is lost since the server crashed. Nobody is able to restart it. Then the depressing truth sets in: there are no backups.

Many companies have experienced situations like this. The impacts are serious. The business is unusable without access to client data, ongoing projects, and financial records. Clients become angry deadlines are missed, and there may be a devastating financial loss. Which is worse? With a reliable data backup strategy, all of this may have been prevented.

Although it may seem like a dull subject, data backup is the unsung hero of modern company operations. A company’s lifeline is its data. All of this data—from financial records and client information to confidential company plans—depends on its accessibility and accuracy. Businesses just cannot run efficiently without it.

Imagine data backups as a form of insurance for a company. Running a business without a data backup plan is just as risky as driving a car without insurance. Backups act as a safety net, making sure that your business can bounce back from the worst possible case, whether it’s a cyber attack, human error or a hardware malfunction.

Having regular backups could make your crisis less severe, making it a minor inconvenience instead of a major disaster. Having a backup would help allow you to quickly recover your data, reducing downtime and preventing financial loss.

Of course, investing in a strong backup strategy adds to peace of mind. Knowing your data is safe and recoverable helps you to focus on business growth without worrying about data loss. It is a little investment with potentially large returns.

Please contact us if we can assist you with implementing data backup or making sure your current backup is still appropriate for your company today.

Key Takeaways

The post Focus Tech Insider August 2024 appeared first on Focus Technology Solutions.

IT Support Liverpool – Why it Matters

Kasey Cadman — Tue, 30 Jul 2024 07:48:52 +0000

Introduction

Having reliable IT support is crucial to the success of any company. From troubleshooting technical issues to maintaining the security of your data, IT support plays a vital role in ensuring that your business operations run smoothly. However, not all IT support is created equal. When it comes to choosing the right provider for your business, opting for IT support Liverpool can make a world of difference. Let’s explore why local IT support Liverpool is essential for the success of your business.

Why IT Support Liverpool Matters

Navigating the complexities of today’s technological demands, the warmth and genuine concern a local IT support team brings to the table cannot be understated. At the heart of every thriving business is a support system that not only comprehends the technicalities but also the emotional intricacies that come with every distress call. This is where the distinction of local IT support Liverpool shines through, offering not just solutions, but a partnership founded on empathy and understanding.

Imagine the relief of sharing your IT burdens with someone who speaks your language, metaphorically and literally, and who views your concerns through a lens shaped by shared community values and experiences in Liverpool. Local IT support teams are inherently more attuned to the nuances of your business environment, allowing them to craft solutions that are not just effective but also resonate with your company’s ethos. They bring familiarity and ease of communication that can often get lost in translation with distant providers, transforming a potentially cold and frustrating process into one of warmth and understanding.

There’s an undeniable benefit in the immediacy of local support, where the people helping you are not just voices on a line but members of your community. They are the ones you might bump into at the coffee shop or across school events, adding a layer of personal investment and accountability that is rare to find. This proximity creates a unique kind of trust and reliability, making it easier for you to express your needs and for them to offer customised, thoughtful advice.

Local IT support providers, by their closeness, embody a kind of caregiving that goes beyond contractual obligations. They take pride in seeing your business flourish and understand that your success contributes to the vibrancy and health of the local economy. It’s a relationship where every interaction is imbued with a caring, empathetic, and heartfelt touch, affirming that in the world of IT support, local truly matters. Through this collaboration, businesses are not just gaining a service provider but a companion on their journey towards growth and resilience, where challenges are met with not just technical expertise but a shared commitment to your success.

Quick Response Times That Save the Day

In the realm of business, where every moment counts and delays can spell the difference between success and setback, the swiftness with which IT issues are addressed is of paramount importance. Local IT support Liverpool excels in this regard, offering promptness that is not just about fixing problems quickly, but about understanding the urgency and anxiety that accompanies each issue. This innate responsiveness is one of the invaluable strengths of local IT support, making them indispensable partners in your business journey.

The benefit of having support just a stone’s throw away cannot be overstated. In times of crisis, the reassurance that comes from knowing expert help is within easy reach can significantly alleviate stress. Local IT support teams have the advantage of geographical proximity, which allows them to not only respond rapidly but also to provide the kind of personal assistance that can be crucial in navigating complex problems. This close presence means that, unlike remote providers, they can offer onsite support promptly, ensuring that disruptions to your business operations are minimised.

Moreover, this quick response capability is underpinned by a deeper understanding of your business context. Local IT support teams in Liverpool are more than just service providers; they are part of the fabric of your local business community. They grasp the significance of your concerns within the broader economic landscape, which drives them to act swiftly and efficiently. Their swift interventions are not merely about restoring functionality but about preserving the continuity and stability of your business in a competitive local market.

The speed at which a local helpdesk can mobilise in times of need is a testament to their commitment to your success. It’s a reflection of a partnership model that prioritises your business’s well-being, recognising that every second saved from downtime is valuable. In this way, local IT support provides not just a service, but a safeguard for your business, ensuring that when challenges arise, they are met with prompt, effective, and compassionate responses. This quick response time is a crucial element in the fabric of support that keeps your business moving forward, undeterred by the inevitable hurdles of the digital age.

Understanding Your Liverpool Business Inside Out

In the intricate tapestry of today’s commercial landscape, every business has its unique narrative, challenges, and aspirations. A local IT support Liverpool team, ingrained in the same environment where your venture blossoms, brings an unparalleled depth of understanding to your daily operations and long-term goals. This profound insight is not merely coincidental but stems from a shared participation in the local market’s ebb and flow.

With a keen awareness of regional nuances, local IT support possesses the rare ability to see beyond the surface of your technological needs. They are adept at identifying the subtle pressures and specific hurdles your business might face, allowing them to tailor their services in a genuinely bespoke manner. This is more than just technical assistance; it’s about providing a scaffold that supports your business’s unique architecture, ensuring it is robust enough to withstand challenges and agile enough to seize opportunities.

This deep-rooted comprehension extends to recognising the rhythm of your business cycle, the character of your customer base, and even the potential impact of local regulations. It’s about harnessing this holistic understanding to anticipate needs, mitigate risks, and foster an environment where innovation can thrive. Local IT support becomes an extension of your team, equipped with the insight and dedication to ensure that technology acts not as a barrier but as a bridge to achieving your aspirations.

Engaging with a team that comprehends your business from the inside out offers more than just peace of mind. It’s an assurance that the solutions provided are conceived with a clear vision of what makes your business tick. This symbiotic relationship nurtures a setting where advice and action are always in tune with your business’s heartbeat, fostering growth and stability in a landscape that is constantly evolving.

In embracing local IT support, you’re not just acquiring expertise in technology. You’re welcoming partners who are as invested in the narrative of your success as you are, ready to translate understanding into action and ensure that your business not only survives but thrives.

Building Long-Term Relationships

Engaging with a local IT support Liverpool provider brings about a collaboration that transcends the typical client-service provider relationship. It’s akin to nurturing a partnership where mutual growth and success are the core objectives. This partnership becomes the soil from which continuous improvement and innovation sprout, offering your business a foundation upon which to build a resilient and adaptive technological framework.
Forging long-term relationships with local IT support teams opens the door to an evolving dialogue about your business needs and aspirations. It’s an investment in a bespoke journey of growth, where each step is guided by a profound understanding of your business’s unique landscape. Such relationships are built on trust, fostered by countless interactions and successful resolutions, paving the way for a future where your IT infrastructure evolves in tandem with your business.

This alliance allows for proactive adjustments to your IT strategy, anticipating shifts in the market and technological advancements, ensuring your business remains at the forefront of efficiency and security. It’s not just about having someone to call when things go wrong; it’s about having a partner who is consistently working to make sure they go right. This pre-emptive approach minimises disruptions and optimises operations, contributing significantly to your business’s ability to adapt and thrive in a competitive landscape.

The beauty of this partnership lies in its capacity to evolve. As your business grows, so too does the depth of your collaboration with your local IT support team. Together, you embark on a journey of continuous improvement, where feedback loops and strategic planning become second nature. This dynamic process ensures that your IT infrastructure is not just a tool, but a strategic asset that drives your business towards its goals.

In essence, embracing local IT support is about investing in a relationship where commitment to continuous improvement and mutual success form the bedrock of your technological strategy. It’s a pathway to ensuring that your business is not only equipped to handle today’s challenges but is also prepared to seize tomorrow’s opportunities.

Microsoft 365 comes packed with applications just waiting to be used. You are paying for the application but may not be benefitting from them.

Cost-Effective Solutions Without the Compromise

It’s a common misconception that enlisting the help of local IT support might strain your business’s finances. However, this assumption doesn’t hold up under closer scrutiny. Embracing local IT support offers a plethora of cost-effective benefits, tailored to suit your unique business needs without sacrificing quality or depth of service.

Engaging with a local IT support provider brings into play a nuanced understanding of your business context, enabling them to devise solutions that are not only efficient but also economically viable. They possess the agility to adapt their services to your budgetary constraints, ensuring that every penny spent is an investment towards enhancing your operational capability. This flexibility is something that distant, outsourced providers may find challenging to match due to their one-size-fits-all approach.

Moreover, the proximity of local IT support means that many overheads associated with travel or delayed response times are significantly reduced. They’re on hand to provide prompt assistance, which in turn minimises the downtime and potential revenue loss that can accrue from extended periods of operational disruption. This immediacy not only saves money in the short term but also contributes to a healthier bottom line over time.

Beyond the direct financial benefits, choosing local IT support stimulates a symbiotic relationship where your expenditure circulates within the local economy, reinforcing the economic ecosystem that your business is a part of. This investment in local expertise not only fosters community growth but also bolsters a network of local services that your business can benefit from in other areas.

In essence, partnering with local IT support is a strategic decision that marries cost efficiency with impactful, high-quality service. It dispels the myth that quality comes at an exorbitant price, presenting a compelling case for the value-driven solutions that local IT support providers offer.

In Summary

Reliable IT support Liverpool is crucial for a company’s success, from troubleshooting technical issues to maintaining data security. Local IT support offers a personal touch, understanding the complexities of today’s technological demands and providing a partnership based on empathy and understanding.

Local IT support teams are attuned to the nuances of your business environment, allowing them to craft solutions that resonate with your company’s ethos. This proximity creates trust and reliability, making it easier for businesses to express their needs and receive customised, thoughtful advice.

Quick response times are essential for businesses, as they offer prompt, effective, and compassionate responses to IT issues. Local IT support teams are part of the fabric of your local business community, understanding the significance of your concerns within the broader economic landscape. They provide a scaffold that supports your business’s unique architecture, ensuring it is robust enough to withstand challenges.

Embracing local IT support not only provides expertise in technology but also creates long-term relationships for continuous improvement. By engaging with a local IT support Liverpool provider, businesses can gain a partner who is invested in their success and committed to their success.

Download your free IT Support Partner Checklist

To help you choose, we have created a customised checklist. This checklist gives you 50 key points across multiple areas to get started comparing up to 3 providers.

The post IT Support Liverpool – Why it Matters appeared first on Focus Technology Solutions.

FocusTech Insider July 2024

Kasey Cadman — Mon, 29 Jul 2024 17:07:08 +0000

Introduction

Welcome to the FocusTech Insider!

Your go-to source for the latest in technology, this newsletter brings you a roundup of updates from the tech world. Dive deep into recent advancements, explore intriguing tech facts, and stay connected with employee news and celebratory highlights. In this edition, we also spotlight what’s new at Microsoft, top tech tips, giving you insider access to their latest innovations and projects. FocusTech Insider ensures you stay informed and ahead of the curve.

Enjoy your read!

Wallet? Check. Diary? Check. Laptop? Uh oh… laptop…? Laptop???

Picture this: It’s a typical Wednesday evening, and your employee Jane is heading home after a productive day at the office. She’s balancing her coffee cup, a shopping bag, and her work-issued laptop as she steps onto the train. It’s only when she gets home that she realises, with a sinking feeling, that her laptop is nowhere to be found. Is it still on the train, maybe?

And then panic sets in as she remembers all the sensitive data stored on that device.

This scenario is a nightmare, but it doesn’t have to turn into a full-blown crisis. Having a solid plan in place can mitigate the risks associated with a lost or stolen work device.

Here’s what you should do if you or one of your team members finds yourself in Jane’s situation:

First and foremost, create an environment where employees feel comfortable reporting a lost or stolen device immediately. Jane needs to know that the sooner she informs the company, the better. Emphasise that there will be no blame or punishment – what matters most is safeguarding the data.

Ensure that all work-issued devices have remote wiping capabilities. This is your first line of defence. When Jane reports her laptop missing, your IT team should be able to remotely wipe the device, erasing all data to prevent unauthorised access.

Before a device is lost, proactive measures can make a world of difference. Make sure all company devices are encrypted. Encryption converts data into code to prevent unauthorised access. Even if someone gets hold of Jane’s laptop, encrypted data remains inaccessible without the proper decryption key. Most modern operating systems offer robust encryption options.

Always enforce strong password policies. Jane’s laptop should have a complex password and, ideally, two-factor authentication (2FA). This adds an extra layer of security, making it harder for anyone to access the data if they bypass the initial password protection.

Regular training is vital. Employees should understand the importance of device security and the steps to take if a device is lost or stolen. Conduct workshops and send reminders about security protocols. The more informed Jane is, the quicker and more effectively she can respond to the loss.

Why are these steps so crucial? If Jane’s laptop falls into the wrong hands, the consequences can be severe. Unauthorised access to customer files can lead to identity theft and loss of client trust. Exposure of financial data could result in significant loss and legal consequences. Proprietary information could be stolen and sold. It’s a nightmare.

By implementing these strategies, you can sleep easier knowing that your company’s data remains secure, even if a device goes missing. It becomes a minor annoyance not a disaster.

If we can help you create and implement a plan for this kind of scenario.

🏆⚽ England in the Euro Final: A Moment of National Pride 🎉

As the excitement of the Euro final settles, we at Focus couldn’t be prouder of our national team. Their journey to the final was nothing short of inspiring, showcasing resilience, teamwork, and exceptional skill. It was a historic moment for England, uniting us all in a shared sense of pride and anticipation. 🎉⚽

We were thrilled to support our team as they competed for the championship, and we were confident that their determination would shine through on the field. We came together to cheer them on to victory! 🏆👏

Did you know...

Microsoft is SERIOUS about security?

Cyber security is crucial, and Microsoft knows that more than most. Now the tech giant has upped the ante, tying executives’ pay to security performance. Basically, if it gets hacked, they don’t get their bonuses.

This inspires confidence that Microsoft is really taking accountability for its security plans… but how do you think the executives feel about it?

🌟🏅 The Paris Olympics Are Here: A Celebration of Excellence and Unity 🇫🇷✨

As the world eagerly anticipates the start of the Paris Olympics, we at Focus are filled with excitement and pride. This global event brings together athletes from around the world, showcasing incredible talent, dedication, and the spirit of competition. It’s a momentous occasion that unites us all in a shared celebration of excellence and unity. 🌍🤝

We are thrilled to support our athletes as they strive for gold and achieve their dreams on the world stage. Let’s come together to cheer them on and celebrate the triumphs and unforgettable moments of the Paris Olympics! 🥇👏

Tech Facts

On 30th April 1993 the directors of CERN released the source code of the World Wide Web into the public domain, making it freely available to anyone, without licensing fees. This was at the urging of its creator Tim Berners-Lee and allowed the web to flourish.

The first wristwatch with the ability to make phone calls was the Samsung SPH-WP10, released in 1999.

The first widely used web browser was Mosaic in 1993.

Technology Update

Tech giants join forces to combat online scams

Some of the world’s biggest tech companies, like Meta, Match Group, and Coinbase, have joined forces to form Tech Against Scams. It’s a new cross-industry coalition to help reduce the number of successful scams online.

And it has created a platform where people can share knowledge and best practices on how to fight common scams. Last year, people were conned out of more than £1.5 billion.

New to Microsoft

You can block employees taking screenshots in Edge

Data privacy for your business is critical. But it’s not only cyber criminals you need to be wary of. Sometimes, your staff could be (intentionally or unwittingly) sharing your confidential data using screenshots on their browser.

Microsoft is stepping in with screenshot prevention tools in Edge. You’ll be able to tag webpages as protected, which will stop any unapproved copying of the data.

Missed our latest blog - Look no further!

It’s almost time to say goodbye (to Windows 10)

Microsoft announced that, come October 2025, Windows 10 will officially reach its end of life. This means no more updates or support, which could leave your business’s systems vulnerable. It’s a significant shift, but you have a few options to manage the transition smoothly and make sure your operations stay secure and efficient.

Option 1: Ignoring the inevitable You could choose to do nothing and keep using Windows 10. However, this “ostrich” approach could expose your business to serious risks. Without updates, your systems become perfect targets for cyber attacks. The data you handle daily – customer details, financial information, and more – could be at risk. Not the best idea, right?

Option 2: Upgrade to Windows 11 The logical next step is to upgrade to Windows 11. Before you jump in, it’s crucial to check if your current hardware can support it. Windows 11 comes with higher system requirements, so you may need a compatibility check (there are tools available for this). The benefits of upgrading are plenty – enhanced security, a more intuitive interface, and new features designed to boost productivity. Windows 11 is a great way to enhance how you work.

Option 3: New hardware If your current devices don’t meet the requirements for Windows 11, it might be time for an upgrade. Don’t look at investing in new hardware as a cost; it’s an investment in your business’s future. New devices are faster, more efficient, and come with better security features right out of the box. It’s an opportunity to streamline operations and maybe even reduce your long-term costs.

Option 4: Pay for Extended Security Updates If upgrading isn’t an option right now, Microsoft offers Extended Security Updates (ESUs) for Windows 10. This means you can still receive critical security updates, but at a cost. For the first year, the price is manageable, but it doubles each year after that. While this can keep your systems secure a little longer, it’s a temporary solution with escalating costs.

While autumn 2025 might seem far away, starting your transition plan now is wise. Deciding whether to upgrade, update, or overhaul your systems takes time. Early planning helps minimise disruption and spreads out the costs associated with transitions.

If you’re feeling overwhelmed by the choices or just need some expert advice tailored to your business needs, we can help

Key Takeaways

🏆⚽ England in the Euro Final: A Moment of National Pride 🎉
🌟🏅 The Paris Olympics Are Here: A Celebration of Excellence and Unity 🇫🇷✨
It’s almost time to say goodbye (to Windows 10)
The first widely used web browser was Mosaic in 1993.

The post FocusTech Insider July 2024 appeared first on Focus Technology Solutions.

Focus Technology Solutions

10 Signs Your IT Support is Heading for Trouble

Section 1: IT Support Red Flags You Can’t Ignore

Introduction: When IT Support Becomes a Problem

Contents:

Get your FREE Guide: IT Support Scorecard

1. Slow Responses and Delayed Resolutions

2. Sales-Focused, Not Solution-Focused

3. Lack of Communication and Updates

4. Frequent, Unplanned Downtime

Section 2: Creating an IT Partnership That Works

5. Reactive, Not Proactive Support

6. Lack of Trust

7. Outdated Technology and Practices

8. Relationship Feels Transactional

9. Hidden Costs and Unclear Billing

10. Lack of Personalised Attention

What to Do If These Signs Sound Familiar

Get your FREE Guide: IT Support Scorecard

IT Support Scorecard

IT Support Scorecard

Use this scorecard to objectively assess your IT provider.

Focus Tech Insider – October

Introduction

Could Your Email Signature Be a Security Risk?

Understanding the Basics of Email Signatures

Update of the month

Common Misconceptions About Signature Security

How to Protect Your Email Signature

Microsoft 365 Copilot’s New Features

Microsoft Designer Now Available Across Platforms

Your Quick Security Q&A

Can your business continue in the event of a disaster?

Top 7 Cyber Security Myths – What Your IT Support Isn’t Telling You

Section 1: The illusion of cyber security

Introduction: What you think you know

Contents:

Myth 1: "My IT support has cyber security covered by default"

Myth 2: "Cloud is automatically secure"

Myth 3: "Antivirus is enough"

Myth 4: "Email signatures are just formalities, not a security risk"

Section 2: The human element of cyber security

Myth 5: "Cyber security is all about technology"

Myth 6: "I have a secure password, so I’m safe"

Myth 7: "Hackers won’t target us because we’re too small"

Cyber Essentials Certification – Charity offer

Time to reevaluate your cyber security

Don’t Lose Your Business: Is Your Backup Good Enough?

Introduction

Table of Contents

Why you need a backup plan for your business data

Identify what needs to be backed up

Do you want to keep your company up and running, even when there are serious threats to your stability?

Did you know that Microsoft doesn't backup your 365 data?

What is cloud backup?

Cloud Backup VS Cloud Storage

Planning your backups

Why have off site backups

Backup technologies

Download our free Disaster Recovery Plan Checklist

Testing the Backup

Backup planning

Disaster recovery for business continuity

Conclusion

Download our free Disaster Recovery Plan Checklist

Focus Tech Insider – September

Introduction

Is your business the next target for cyber attacks?

A real-life example

Cyber security training needs to become everybody’s responsibility

What’s new in Microsoft?

Quote of the month

Did you know?

Avoid becoming the next statistic

Cyber crime is always evolving. You should be too

Your quick cyber security Q&A

Unsure how to secure your business?

Expert evaluation

Customised solutions

Informed decisions

Get your FREE Guide:
IT Support Scorecard

Disaster Recovery Plan Checklist